151 to 175 of 1,860 Product Support Manager Jobs

JOB DESCRIPTION Product Developer (Softlines) Based at Brentford, West London. Working Model: Hybrid Why Us: Our employees are passionate about entertaining the world with creative, innovative experiences while being part of a vibrant gaming community. We are a global company with the resources to match, coupled with a place … where everyone knows each other on a first-name basis, working together to create innovative experiences, one community at a time. As a Product Developer (Softlines) you will be responsible for the day-to-day management of Product Development falling under the softlines category including apparel, accessories, footwear … and personal care. Reporting to the Senior Product Development Manager, you will be a part of our highly talented EMEA Licensing team, working on some of the biggest brands in all of Gaming and Entertainment, including Sonic the Hedgehog and many more! Your responsibility will extend to more »

the value of the company’s products, utilising data analysis and collaboration with internal teams to enhance their experiences. You will drive improvements in product support and overall customer satisfaction by handling feedback and complaints and collaborating with account managers to achieve planned growth by maintaining high … client, pre-emptively identifying and managing risk to ensure ongoing satisfaction and retention comprehensive support during onboarding and training phases to enhance product adoption and usage client-related data and metrics to promptly address any adoption, trend, feature, or ticket-related issues in support calls … offering insights on metrics, trends, and solutions customer complaints and feedback to enhance the overall customer experience, while actively seeking user input for the product’s value and new features through effective demonstrations and reinforcing product value through exemplary customer experiences and prioritising product/service updates more »

You will build and lead a new Digital Support Centre of Excellence (CoE). This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include … processes and strategies, alongside the Senior Digital Testing Manager and Head of Engineering, for the safe and efficient handover of code from product and project teams into support operations including Operational Acceptance Testing Create a vendor management capability, working across all Digital CoEs to monitor … govern and drive vendor and partner performance Experience required: Demonstrable experience in a product support environment for large scale company or service provider Knowledge of Software Delivery Lifecycle and the role of support teams within that process Experience of managing and coordinating internal and third more »

You will build and lead a new Digital Support Centre of Excellence (CoE). This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include … processes and strategies, alongside the Senior Digital Testing Manager and Head of Engineering, for the safe and efficient handover of code from product and project teams into support operations including Operational Acceptance Testing Create a vendor management capability, working across all Digital CoEs to monitor … govern and drive vendor and partner performance Experience required: Demonstrable experience in a product support environment for large scale company or service provider Knowledge of Software Delivery Lifecycle and the role of support teams within that process Experience of managing and coordinating internal and third more »

Title: Manager of Product Design Location: Belfast, UK Perforce Software powers innovation at an unrivaled scale. Our solutions drive quality, security, compliance, collaboration, and speed across the technology lifecycle. We bring deep domain and vertical expertise to every customer, so nothing stands in the way of success. … Adobe, Apple, Bank of America, Electronic Arts, Intuit, Marriott, NASA, Nvidia, Pixar, Qualcomm, Salesforce.com, Samsung, and SAP. Position Summary: Uday Shankar, Senior Director of Product Design and Research at Perforce, is seeking a Manager of Product Design. This role is pivotal in guiding our digital creation … The ideal candidate will bring a strategic perspective to the design process, ensuring alignment with our business goals and delivering superior user experiences. As Product Design Manager, you will mentor and develop your team, manage staffing and project assignments, and drive the evolution of our UX research more »

engineering teams, they elicit business requirements and express them as actionable user stories and acceptance criteria. Key activities and responsibilities Work closely with the Product Owner to understand the product’s vision, goals, and roadmap. Collaborate with internal and external stakeholders to identify business requirements. Conduct interviews and … workshops to define product features and functionality. Document, manage and support the prioritization of business requirements. Translate requirements into clear and concise user stories with detailed acceptance criteria. Work closely with software and QA engineers to ensure a shared understanding of the user stories. Assist the Product Owner in prioritizing the product development backlog. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand ups etc. Identify and resolve conflicts, dependencies, and issues that may impact product delivery and quality. Support testing and evaluation activities to validate the product’s more »

a fully configurable flexibility market platform. The Role They recently completed a £4m fundraise and are seeking a highly motivated and skilled Customer Support Manager to join their team. From here, you can progress into a management role. Responsibilities • Work collaboratively with external support providers to ensure seamless front-line support • Manage and track support … costs. • Analyse support KPIs (created by external and internal channels) to identify ways to improve services and products (working closely with the product team). • Put processes in place to ensure the support needs of customers are met including the introduction of a ticketing/ more »

play a pivotal role in shaping our Managed IT and Managed Services offerings. Youll collaborate with cross-functional teams, vendors, and customers to drive product excellence from inception to decommissioning. If youre an experienced IT professional with a flair for strategic thinking and customer-centric solutions, this opportunity is … tailor-made for you. Key Responsibilities: Technical Solutions : Develop repeatable solutions that align with business requirements. Leverage existing product strategy components while adhering to internal operational and support guidelines. Partnerships: Cultivate strong relationships with 3rd party integrators and Channel Partners. Collaborate to tailor solutions from our comprehensive … Consultative Approach: When crafting new propositions, consider both technical requirements and broader market needs. Your insights will uncover solution opportunities across our entire ITL product portfolio. Budget-Friendly Solution s: Ensure that proposed Managed IT/Managed Network solutions align positively with customer budgets. Effective Communication: Present proposals at more »

help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling. We are looking for a Technical Support Manager to join our global Technical Support team. This person can be located in EMEA or APAC. Role Description: Qualified … candidates are experts in technical support with a demonstrated knack for building … rapport with our customers, managing a high performing team, and ensuring direct reports provide highest levels of customer satisfaction. You develop and maintain leading product expertise within your team, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with more »

Product Manager - Mortgages Salary: Competitive Hours: Full time - 35 hours Contract: Permanent Location: Hybrid Working (Head Office, West Bromwich) The West Brom are looking to recruit aProduct Manager (Mortgages) to join our Products team. The post holder will be supporting the Head of Products to … deliver the Societys mortgage plans, the principal emphasis of the role is to manage the overall performance of our mortgage product ranges. The core focus of the role is to ensure our range of mortgage products for both new and existing customers is delivering in line with agreed plans … of our home ownership purpose. You will monitor, manage and recommend pricing changes to mortgage products to senior stakeholders. Supported by a team of product analysts, the role involves researching, identifying and developing mortgage related product opportunities, for all channels, ensuring that products deliver our purpose and good more »

Product Business Analyst ABOUT YOU Are you an experienced Product Analyst or Business Analyst looking for a new challenge and an opportunity to further advance your skills and career in a great working environment? If you are a highly motivated individual with a genuine interest in technology a … passion to deliver cutting-edge products, we have the perfect job for you! We are seeking a strong Product Business Analyst to work with our team to deliver products that innovate and evolve the insurance industry. You will take the lead on bridging the gap between clients and our … technical teams to build innovative applications to revolutionise the way Lockton transact business. RESPONSIBILITIES Maintain product roadmap and priorities for the success of the product Create system and business process analysis Gather business requirements, identifying pain points and validate solutions with business Create, maintain & communicate requirements to the more »

the delivery of our organisational strategy. Focus areas for this role are: Managing the vision and ongoing development of the system from requirements identification, product backlog management and delivering the development roadmap Keeping up to date with technology developments so that we maximise the business value from Case Manager … is designed to maximise opportunities to deliver our organisational vision and strategy We would love to hear from you if you have: Experience of product ownership/management within a case management or CRM environment. Solid experience of business analysis approaches, prioritising requirements, developing a product roadmap and … product backlog management A customer focused approach and strong stakeholder management skills, with experience of project management and delivery with cross-functional teams Excellent communication and influencing skills, with ability to negotiate successful outcomes with project team, internal and external stakeholders Ability to identify training needs for systems and more »

the delivery of our organisational strategy. Focus areas for this role are: • Managing the vision and ongoing development of the system from requirements identification, product backlog management and delivering the development roadmap • Keeping up to date with technology developments so that we maximise the business value from Case Manager … is designed to maximise opportunities to deliver our organisational vision and strategy We would love to hear from you if you have: • Experience of product ownership/management within a case management or CRM environment. • Solid experience of business analysis approaches, prioritising requirements, developing a product roadmap and … product backlog management • A customer focused approach and strong stakeholder management skills, with experience of project management and delivery with cross-functional teams • Excellent communication and influencing skills, with ability to negotiate successful outcomes with project team, internal and external stakeholders • Ability to identify training needs for systems and more »

Graduate Product Specialist Sector Project Management, Legal Technology, SAAS Location - Central London/Hybrid Salary & Benefits £30,000 to £32,000 + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) Job Type Graduate, Product Specialist, Project Manager, Customer Support, Full-time, Permanent This is … a fantastic opportunity for a graduate to join a multi award winning disruptive legal technology firm, working with sales and product support teams to deliver successful POCs and manage live customer projects from planning stages to final review. Ideal candidates will have a law degree or worked … in-house teams to improve processes such as due diligence, compliance reviews, property lease abstraction and eDiscovery. Main roles and responsibilities of the Graduate Product Specialist include: Work with sales team to deliver successful POCs and manage live customer projects from planning stages to final review Act as a more »

investors so far, with $140 million raised in the last Series C funding round in January 2023. Your team You will be the Senior Product Manager for a group of cross-functional Data Platforms teams within Oxa, incorporating the following key teams: Data Engineering; MLOps; Replay/… Solutions/services must be designed to be scalable, secure, performant, reliable, operationally effective and cost optimal, in line with architectural best practice guidelines. Product Managers collaborate with business unit leaders, cross-functional colleagues and other product managers across geographies to identify new opportunities for accelerating teams/… You will be responsible for owning and developing key data processing platforms across DaaS, gathering and translating complex business challenges to technical ideas and product/tool/services. Product Managers work backwards from our customers, driving the vision and strategy, and building the Data Platforms roadmap. They more »

to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the role As a Senior Product Manager of Experience in the Roku Smart Home team, you will define features and services for new products and experiences on all … surfaces, primarily in Roku Smart Home mobile apps and on Roku TV. You will develop and present strategy, product roadmap, and lead execution of the roadmap. You will work closely with design, engineering, data science/analytics and business teams to bring core features to life. You will bring … will be quick at interpreting results from experiments and make decisions on future iterations. We recognize that it is equally important to have strong product intuition that informs decision making. We are looking for product leaders that demonstrate strong user empathy and product instincts. We are committed more »

Manchester will provide strategic leadership for the Greater Manchester Care Record. They will develop strategic vision, prioritising the roadmap, realise the potential of the product for clinical users, act as the user voice and design solutions. They will be jointly accountable for the procurement, development, optimisation and integration of … optimal designs to re-use and extend capabilities, and implement the design Provide specialist knowledge of clinical practice. Act as an ambassador for the product internally and externally, overseeing the senior product manager and locality product leads who act as the primary contacts for queries … the visioning and concept development of a product. Work with stakeholders to prioritise developments, and understand the balance between time, cost and quality in product delivery. Ownership of the product lifecycle Accountable for the created product(s) Co-lead alignment of the product roadmap to strategic more »

Project Manager - Engineering Job Role: Engineering Project Manager - onsite Job Type: Permanent Location: Shropshire area, onsite Package: £60 – 70k Target Band £6,600 car Up to 20% Bonus Family health package Up to £85k Package all in! Client: category market leader in FMCG Manufacturing with factories … across the business. Our client is a renowned category leader in FMCG Manufacturing, committed to Manufacturing Excellence. Working through both innovation and investment, their product range is second to none! Business potential is excellent, with extensive capital investment. Key Responsibilities – Engineering Project Manager Responsible for managing the …/upgrades to process/packaging equipment Application of modern project management principles Delivery of projects to time, cost, quality, and safety plans Support the achievement of productivity and efficiency improvement targets You will have complete autonomy to deliver pragmatic, value-engineered projects to cost and time specifications more »

a full-time, remote (work from home) position based in the United Kingdom. Visa sponsorship is not available for this position. Responsibilities Provide technical product support for existing customers. Respond to customer issues and updates within the service level objectives. Diagnose, troubleshoot, and identify solutions to resolve … customer issues. Clearly documenting the problem and resolution. Documenting common problems and resolutions into knowledgebase articles. Escalate as required to next-level product support and/or development teams. Requirements Experience managing support tickets and escalations. Experience in a technical role, implementing and supporting IT … Excellent and demonstrable troubleshooting and analytical skills. Experience with server and networking technologies. Experience working with or supporting Adaptiva products, or a similar software product supporting endpoint management. Willingness to be on-call on a rotational basis. How to apply Send your resume and cover letter in .pdf format more »

Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely … areas within the business and your time will be split between: Manage client relationships Working on Security Roadmaps for Clients Post-sales technical support & troubleshooting of issues IT administration and sysadmin SOC focussed projects What this offers: A highly varied and exciting role where you will learn many …/Security Analyst/Software Development/Engineering/Python/Computer science/Technical Support/Software Support/Product Support/Security Operations Engineer/Security Operations Analyst/Cybersecurity Engineer/Security Analyst/Network Security Engineer/Cyber Operations more »

Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely … areas within the business and your time will be split between: Manage client relationships Working on Security Roadmaps for Clients Post-sales technical support & troubleshooting of issues IT administration and sysadmin SOC focussed projects What this offers: A highly varied and exciting role where you will learn many …/Security Analyst/Software Development/Engineering/Python/Computer science/Technical Support/Software Support/Product Support/Security Operations Engineer/Security Operations Analyst/Cybersecurity Engineer/Security Analyst/Network Security Engineer/Cyber Operations more »

Product Content Writer for the Fastest Growing AI-Driven B2B Software Marketplace. Employment + Ownership (Salary + Bonus + Stock). Progression to a managerial role in 12 to 18 months. Hybrid Working. The role will require travel to our Marlow Office. Private Medical Insurance. Budget for Continuous Learning. … our comparison platform. Vendors like IFS, Hitachi, Sony and 130 software vendors represent their products on our platform. You will be responsible for producing: Product descriptions for vendor's software products that connects software buyers with software vendors. Maintaining product descriptions for software products that connects software buyers … with software vendors. Monthly newsletter focussed on vendor’s product trends and leads trends. Attend vendor’s online conferences and events to ensure the information on product descriptions is accurate. Work with industry experts to get the vendor content validated. Assign leads to vendors in absence of Inbound more »

detail to make things happen when needed. You will be responsible for managing both onsite and remote team members and for engaging with the product owners and stakeholders on a regular basis to support product adoption. The role of Digital Delivery Manager will involve … methodology - calling upon Agile skills across Scrum, Kanban and Lean Own the planning process and backlog creation - prioritising the work as directed by the Product Owner to achieve value per sprint Manage a multidisciplinary team across different platforms Handle context switching across projects and with different stakeholders on a … deliverables in a project through testing each iteration Develop an expert understanding of the users' needs and champion these in the delivery of your product Understand the product vision with the Product Owner that is easily demonstrated to your users, team and stakeholders Engage with users and more »

A stable and growing digital commerce consultancy is looking to scale its team with a brand new role of a Head of Digital Product Management, to help further and realise its ambitions as a business to 10x its revenue. The role requires a candidate to be extremely commercial with … the ability to create digital product strategies and work with cross-functional teams to interpret and prioritise requirements and establish the basis for performance management. The successful person will identify market opportunities for investment and develop commercially attractive solutions for target clients. This is a customer-centric role, working … Responsibilities include: Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing, as well as lifecycle management. Monitor and evaluate product performance to facilitate continuous iteration and improvement Work with the global leadership team to set out the product roadmap and strategy Drive strategies more »

Who will you be working with? The Product Engineer will be responsible for driving the development of new products and standardisation for a given product family. Role: Product Engineer Salary: £Competitive Location: Chard, Somerset, Contract Type: Permanent, Full-Time How will you make a difference? Assisting with … tender coordination and validation across the product line and helping to reduce costs through design and standard catalogues. What will your typical day look like? As Wabtec is a global company and has multiple manufacturing and engineering sites around the world; applicants must be willing to travel internationally when … required. Maintain from a technical standpoint, the product portfolio, fulfilling the needs of OE tenders and project execution. Development/withdrawal of products and product variants according to the strategy set by the product manager. Creation of effective documentation for products. Execution of the necessary validations. Management more »