Belfast, County Antrim, Northern Ireland, United Kingdom
People Source Consulting
best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer … Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and ProgrammeManagement, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare more »
Belfast, County Antrim, Northern Ireland, United Kingdom
People Source Consulting
customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer experience. Provide … Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and ProgrammeManagement, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare more »
Integration: Create and maintain corporate indices to support system integration and data integrity. Technical Support: Provide technical support for client records and document management processes. Training: Develop and deliver training for IT staff and business users. Essential Qualifications and Experience: Minimum of 2 years' experience in a role … involving significant data analysis and presentation. Proficiency in working with large relational databases and data management tools. Degree in Business, Computer Science (or equivalent) with a focus on databases and data modelling, or a minimum of 2 years' relevant experience. Knowledge of SQL queries and reports. Experience with … e.g., UML). The ability to translate corporate business decision support and KPI requirements into a self-service reporting framework. Accreditation in Project/ProgrammeManagement (e.g., Prince2 or MSP). Knowledge of MySQL and Microsoft Access. Awareness of legislative/compliance frameworks related to data and more »