1 Permanent Quality Management Jobs in Cumbria

SC) Duration: 6 months Location: Barrow Based, 2-3 days onsite Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or … internal Service Desk problems, assure timely delivery of the results. • Completes regular standard tasks following given prioritization. • Follows procedural activities described in the Problem Management documentation. • Provides the analysis of the aggregate incident data to identify key trends. • Collects data for the resolution of the investigated problems and root … uses working relationships with Customers and Suppliers. • Participate in continuous service improvement. • Is aware of the service performance and supports improvements implementation. • Review and quality check RCA templates. • Proactively monitors the Incidents to identify trends Your profile - • Ability of managing virtual teams to deliver Problem Management process and more »