IT & Infrastructure Operations Performance Manager
Reading, England, United Kingdom
Three UK
Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the … Service is being operated at its most optimal level of efficiency and effectiveness. • Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice. • The typical planning horizon is variable and aligned by … Service reporting that can be adhoc, weekly, monthly, quarterly. • Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels. • Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners. more »
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