assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of more »
management Logistics Stock management ServiceNow management Experience & Skills: Experience of providing excellent customer service Troubleshooting experience Experience using ITSM tools such as ServiceNow/Remedy would be desirable Exposure to management of ticket queues and resolution ServiceNow An excellent troubleshooting mentality with the ability to visualise a problem or more »
Farnborough, Hampshire, South East, United Kingdom
TREVETT PROFESSIONAL SERVICES LTD
all times. Supervising and monitoring of sub-contractors work whilst they are on site undertaking maintenance. Ensure Computer Based Maintenance systems, e.g. Cerm View, Remedy, Concept, is kept up to date and that PPM and reactive tickets are closed out with accurate data captured. Person Specification A good basic more »
need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible. In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found. Being more »
