2 Contract Remedy ITSM Jobs

in each service lifecycle stage. * Identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes. * Integration, review and validation of Continual Improvement Policy and Framework to deliver a consistent improvement experience. * Visibility and management of delivery components to … the development life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team management experience. * Previous operational experience. * Working knowledge of Remedy is desirable especially relevant to reporting. * In depth reporting experience via industry standard toolsets (examples - Excel, PowerPoint, PowerBI). * Good understanding of IT infrastructure more »

processes and reflect to the Enterprise Architecture team Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a new ITSM approach. Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation. Work closely with … the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix. Required Experience/Qualification/Attributes: Demonstratable experience in a management position in the defence of telecommunication industry, ideally MILSATCOM but not essential. Professional Qualification as ITIL Practitioner (ideally as Managing … Leader Demonstratable Experience in managing change in a ITIL v3 and/or v4 based service management organisation. Hands on experience of BMC Remedy process Designer (or similar) Demonstratable experience of project delivery in formal waterfall and agile engineering environments. Ability to identify and solve sophisticated problems and more »