applications SC, NPPV3 & parliament security clearances, or the ability to obtain them. ITIL V4 foundation certification Resource Management Working knowledge of RemedyITSM suite or similar ITSM application What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity more »
Bristol Area, South West, United Kingdom Hybrid / WFH Options
La Fosse Associates Ltd
planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMCRemedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
Description This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and ITServiceManagementmore »
systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including … processes Experience with any of the following technologies is preferred (however training is provided where required) ServiceManagement toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of more »
can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of … it as well as preventative measures. (Relevant skill level: working) ServiceManagement Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working … can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures. (Skill level: working) Systems design . You can design systems characterised by medium more »
Cloud and Endpoint In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk ITServiceManagement Tools (e.g. BMCRemedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure-as-code and immutable more »
Berkeley Square - Talent Specialists in IT & Engineering
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in ITServiceManagement (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough … in incident management activities as needed to support the timely resolution of IT incidents and service disruptions. Qualifications: Strong understanding of ITServiceManagement (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability … collaborate with diverse teams and stakeholders. Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred. more »
stress and that of the team and be able to keep projects on track despite any setbacks • Experience delivering client-facing Agile project • Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMCRemedy • Experience owning the more »
planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMCRemedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
La Fosse
planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMCRemedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »
JSON) Defender for Cloud and Endpoint knowledge of a scripting language (PowerShell, Bash, Azure Cli) with helpdesk ITServiceManagement Tools (e.g. BMCRemedy/Service Now). with Azure DevOps – deploying Infrastructure using CI/CD pipelines have worked with infrastructure-as-code and immutable builds (e.g. more »
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based ServiceNow ITSM and CSA certification is required. Do you hold SC level Security Clearance or … and proven background in ServiceManagement technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc. … requirements to true business outcomes • Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) • Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops more »
ServiceNow Technical Solutions Architect Permanent – Remote – UK candidates only SERVICENOW ITSM + CSA Certification required. SC Clearance We are recruiting for an Elite Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise ServiceManagement … or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of …/value propositions for customer software implementations. • Knowledge of IT and Enterprise ServiceManagement is critical. • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • ServiceNow Certifications in all more »