39 Remedy ITSM Jobs

Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. Your responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting … tools used for data analysis, MS Excel, MS Access, SQL. Familiarity with network monitoring and management tools such as SNMP, ICMP, SolarWinds, BMC Remedy, ServiceNow. Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams. Detail-oriented with strong organisational skills. Ability to more »

and maturing the practice. The responsibilities will be focused on managing, governing, CSI and delivering the practices which entail areas such as Policy, Process, ITSM tooling, Training/Coaching, QA and Reporting. The IT Change Management function will ensure that standardised methods and procedures are used for efficient and … SAM process role Experienced in a ITIL process role Technical Skills: IT Life-Cycle Management Asset Management (e.g. SAM, ITIL) ITIL 4 Intermediate qualification ITSM tool (e.g. ServiceNow, BMC Remedy, Freshservice) Software licensing tools (Snow, Flexera or equivalent) Optional Leadership Skills: Experience of engaging and building successful more »

scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis more »

/Comp Network+) Good documentation skills, specifically with regards to internal and customer processes. Knowledge or experience using BMC Remedy or another ITSM tool. Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions more »

etc Understanding of ITIL Service Management, experience with configuration management and release management - preferably qualified to ITIL Foundation level with experience of BMC Remedy Desirable: Experience of operating, testing and integration of IT Hardware and Software, preferably in a Defence Environment Experience working with Switches (Juniper & Dell), Routers more »

OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service offerings. more »

in each service lifecycle stage. * Identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes. * Integration, review and validation of Continual Improvement Policy and Framework to deliver a consistent improvement experience. * Visibility and management of delivery components to … the development life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team management experience. * Previous operational experience. * Working knowledge of Remedy is desirable especially relevant to reporting. * In depth reporting experience via industry standard toolsets (examples - Excel, PowerPoint, PowerBI). * Good understanding of IT infrastructure more »

ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN Experience in writing Statement of Work more »

Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. Your responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting … tools used for data analysis, MS Excel, MS Access, SQL.'€¢Familiarity with network monitoring and management tools such as SNMP, ICMP, SolarWinds, BMC Remedy, ServiceNow.'€¢Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.'€¢Detail-oriented with strong organisational skills.'€¢Ability to more »

are carried out to ensure meeting internal, Company and compliance objectives. The Requirements Awareness of asset management technology and scanning tools, preferably BMC Remedy and BMC ADDM and Discovery. Interest in databases and SQL query language. Inquisitive personality, with an interest in IT Service Management. Able to work more »

are carried out to ensure meeting internal, Company and compliance objectives. The Requirements Awareness of asset management technology and scanning tools, preferably BMC Remedy and BMC ADDM and Discovery. Interest in databases and SQL query language. Inquisitive personality, with an interest in IT Service Management. Able to work more »

/Comp Network+) '€¢Good documentation skills, specifically with regards to internal and customer processes. '€¢Knowledge or experience using BMC Remedy or another ITSM tool. '€¢Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions more »

of problem solving - able to visualise the different aspects that can be provided through interrogating, interpreting and transforming the data provided Previous experience using ITSM toolsets such as ServiceNow, BMC Remedy beneficial MIcrosoft Office/Office 365 Collaboration tooling experience essential Ability to work with stakeholders at more »

warranty claims. Responsibilities: Builds Repairs Lifecycle management Logistics Stock management ServiceNow management Experience & Skills: Experience of providing excellent customer service Troubleshooting experience Experience using ITSM tools such as ServiceNow/Remedy would be desirable Exposure to management of ticket queues and resolution ServiceNow An excellent troubleshooting mentality more »