work scheme Free parking On-site parking Profit sharing (£1000-£1500 PA, Tax free) On Call Rota (£1500 PA) Sick pay Key Responsibilities: Providing remote customer focused 2nd and 3rd line IT support Resolving customer issues within predefined service level agreements Provide support to field based engineers Liaising with … third party suppliers Required Skills: Strong understanding of general IT Support including using various methods of remote support. Good technical and analytical skills. Experience with Microsoft server products, Remotedesktop services, Office 365, Azure\ AWS, Dealing with third party software, and VMWare and Hyper V Knowledge is … essential. Ideally have good networking experience – preferably with WAN/LAN Based products managing Routers, Switches, VLANs and Wireless technologies. Verifiable experience providing desktop support to end users. Solid experience in problem analysis and resolution of software problems. Innovative thinker who is positive, proactive and readily embraces change. Ability more »
of the day-to-day operation. Essential skills: Experience working with a Managed Service Provider or service desk environment. Proficient in supporting Microsoft Windows Desktop Operating Systems. Microsoft/Office 365 Administration Experience. Basic Administration of Windows Server Operating Systems Cyber Security Awareness Have experience of service desk ticketing … systems. Desirable skills: Networking experience, including Switching, Routing, Firewalls and Wireless technologies; Virtualisation technologies Microsoft Azure Cloud Platform Citrix and RemoteDesktop Services solutions Backup Solutions RMM Tools Professional Industry standard certifications (MCP, CCNA, CCA-V etc) Driving Licence as occasional travel throughout the UK. What Accord Offer more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Head Resourcing
hybrid working , with candidates working at least 2 days per week in the office in Edinburgh. Key Skills: Previous Infrastructure & Server Support experience Microsoft RemoteDesktop Services (RDS) experience Windows Server/Azure support experience Meraki/Cisco Networking support experience Hyper-V/Virtual server support experience more »
the projects. Job Requirements Studies and experience in electrical, electronic, renewables energies or related field. Knowledge of inverters technology. Prior experience in tech support, desktop support, or a similar role. Experience with remotedesktop applications and help desk software. Attention to detail and good problem-solving skills. more »
a team of 2 people The ideal candidate will have experience with: Experience of managing multi-site physical/virtual server environment Strong RDS (RemoteDesktop Services) Windows experience - this is essential Windows Platform - M365 Management Servers Hardware Networks - client use CISCO Meraki Cloud/Telephony migration experience more »
