Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Family Action
IT Support Analyst Remote, UK (with travel around the Midlands area) About Us At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869, and today we work with … will need experience of supporting the following technologies: - User admin Azure Active Directory - Windows 10, 11 device management, Azure Server environment and Azure Virtual Desktop - Microsoft 365 Admin including One-Drive management, Teams, SharePoint, Online Exchange - Remotedesktop management tools - Anti-Virus management - Print management You will more »
the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all … trend and provide reports with improvement actions, create basic documents and knowledgebase articles. Willingness to work in a rotational shift 24*7*365 Use RemoteDesktop to assist the end users as required. Ability to efficiently and effectively understand the end users’ technical requirements, solid trouble shooting, problem more »
of robust, flexible technical solutions in accordance with solution designs. Technical Analyst – Endpoint To act as the “product owner” for the Office 365, other Desktop Applications & Windows deployments. Liaise with relevant 3rd parties and develop \ enhance tools, solutions and processes in line with best practise Technical Analyst – Infrastructure To … to-end network connectivity Demonstrable experience with network security principles. Assist with advanced user, and systems administration tasks including Active Directory, Office 365, and RemoteDesktop Services. To manage and apply software and security updates to server OS and applications. To help organise IT implementation and roll-out more »
Cheadle, Greater Manchester, Staffordshire, United Kingdom Hybrid / WFH Options
Jobwise Ltd
repeat demand via automation and business user education. Prioritisation and assignment of new support tickets. Resolve tickets and provide guidance using innovative technologies e.g., remotedesktop, Microsoft Teams etc. Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in … do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office 365 and use of development … tools such as Microsoft MDT. Experience of installs, moves and changes including build and desk moves. Experience of using remotedesktop support tools. Knowledge of mobile phone support IOS/Android. Networking knowledge such as TCP/IP, LAN/WAN. Ability to use own initiative to resolve more »