2 Apprenticeship Remote Monitoring and Management Jobs in the UK

IT Support Technician handles the first-level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the client is informed of what to expect every step of the way, also escalating issues … a first point of contact for customers through our helpdesk, be that via phone, email or chat Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use an in-house Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing … and recording all work through our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren’t “stale” throughout the process Review Remote Monitoring and Management (RMM) dashboard and apply remediation actions as indicated more »

across the UK. We are looking for an IT apprentice to join our growing team. This role offers you the opportunity to develop knowledge and skills around network equipment, cyber security best practices, desktop support and customer relationships. Role Duties will include, but will not be limited to: 1st line … Helpdesk support to our customers and professional first point of contact on faults Troubleshooting and diagnosing faults. Providing IT support remotely and onsite for customers as required. Recording information and producing documentation relating to fault calls, change requests, and general enquiries. Contributing to new customer projects and installations. Providing PC … desktop and end user support remotely via an RMM tool. Testing, building and configuring network equipment. Escalating complex calls to relevant Engineering members. Take on additional duties as deemed appropriate to the role and business Training The Apprentice will work towards their Apprenticeship Standard in Information Communications Technician Level more »