2 Resource Analyst Jobs in the North West with Remote Work Options

Role: Resource Planning Analyst Salary: Up to £50,000 DOE + benefits Hours: Mon-Fri Location: Salford Quays (hybrid working 2 days office 3 days at home) CCA Recruitment are delighted to be partnering with a contact centre client to deliver recruitment for an experienced Resource Planning … Analyst for their WFM team. This role will be Salford Quays based (hybrid working). Are you a forward thinker? Are you customer focused within a WFM environment? Do you have experience using short to plan long term for contact centre? You will be accountable for resource optimisation … inform operational and strategic decisions. Create and maintain a workforce planning/optimisation solution for Operations Produce accurate and fit for purpose schedules ensuring resource is deployed in line with plan to achieve service level targets Support Operations with analysis Analyse variances in actual v's forecast performance Analyse more »

Are you a technically talented Resource Planning & Forecasting Analyst (contact centre or Back Office experienced) with exceptional abilities and experience in modelling Capacity Plans, Demand Models, and detailed Forecasts from the ground up via analysis and modelling of large datasets? If so, this is a rare opportunity to … depending on experience) + Bonus + Broad Flexible Benefits Key Role Purpose & Responsibilities Creation of bespoke analytical models to determine workload and demand, resource allocation, and future demand forecasts for both contact centre and field-based resources. Own the creation of accurate and detailed forecast models (>13 weeks) which … can be broken down into hourly/daily/weekly to ensure effective resource utilisation of fte to meet demand profiles. Support the Snr Forecasting Manager in the of the long term annual, quarterly forecasting process. Provide detailed analysis, forecasts of workload volumes and the optimal resource and more »