2 Permanent Resource Management Jobs in Aberdeen

to share a newly created opportunity to join the Sword team in the role of Service Delivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer … to this role: Reporting to the Operations Lead, the Service Delivery Manager will be responsible for operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer Experience … enabling a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain more »

this role: Reporting to the Operations Lead, our Customer Experience Manager will be responsible for all operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer Experience … enabling a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain … and individual services have improved profitability Staff are effectively managed, engaged and developed Experience: Minimum ITIL V3 Foundation qualified, ideally V4 Foundation Degree/Management Qualification or equivalent experience Ability to Manage diverse teams Relevant experience in a similar role Experience of financial management Excellent communication skills Experience more »