1 Permanent Risk Management Jobs in Aberdeenshire with Remote Work Options

Reporting to the Operations Lead, our Customer Experience Manager will be responsible for all operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer Experience between Sword … a demonstrable partnership and collaborative relationship Maintain service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain a thorough … possible improve upon Swords service performance targets in terms of revenue, profitability, longevity of service and overall financial performance of the service Manage operational risk for each client Maintain long-term customer relationship, developing into a trusted advisor and partner through high levels of customer engagement Customer experience is more »