a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best … practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new and … services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively more »
Sheffield, England, United Kingdom Hybrid / WFH Options
British Business Bank
Guarantee and Wholesale Solutions (GWS) and support on identifying, managing and reporting the non-financial risks within the team. Reporting to the Senior Manager Risk & Control, and working closely with support functions such as the Fraud and Financial Crime Team as well as with the Banks Risk & Compliance … and Internal Audit teams, yoi will support the co-ordination of all riskmanagement activities across GWS, whilst being a point of contact for other BBB departments on GWS risk and control, and fraud and financial crime activities.With riskmanagement and control experience you will … of working in banking or the financial services sector. Ideally you will have had experience of working with a distressed portfolioThe Direct Guarantees and Risk team is responsible for the delivery of a variety of credit loss protection products, working with a broad range of over 100 delivery partners. more »
faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle incoming incidents and service requests referred by the … assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support team is … in IT project-related work as required. Provide support and assistance during major incidents as required. Ensure familiarity and compliance with the UK IT RiskManagement process and procedures and undertake IT Risk training and awareness as required. Reasonably work at any UK location as the business more »
Barnsley, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Pratap Partnership Ltd
for an experienced Contract Managerlooking for a new role in the South Yorkshire market. If youre a well-established Contract Managerwith experience of managing risk, this may be an ideal career move for you. Excellent salary Hybrid working Benefits include: 25 days holiday (plus stats, buy an additional 5and … member of the Commercial Team,providing the wider business with commercial support in the areas of contractual obligations, commercial issues, contractual interpretation, and commercial risk management. Developing and implementing strategies to resolve contractual and commercial problems, whilst maintaining integrity of contracted commercial position and ensuring that the financial aspects … and impact of the contract are clear to all business departments. Assessment and mitigation of commercial risk to the business and actions which may be required. Responsible for commercial, legal, contractual and non-operational aspects of the head PFI contract. Development, implementation and maintenance of commercial policies, processes and more »