faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle incoming incidents and service requests referred by the … assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support team is … in IT project-related work as required. Provide support and assistance during major incidents as required. Ensure familiarity and compliance with the UK IT RiskManagement process and procedures and undertake IT Risk training and awareness as required. Reasonably work at any UK location as the business more »
As a Trainee Internal Auditor, you will review topics that are crucial to how well an NHS organisation is run and performs, including governance, riskmanagement, financial management, data and information management and IT. We have an exciting opportunity for an ambitious individual to join our … jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview. Job description Job responsibilities If you like what you've read more »
a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best … practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new and … services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively more »
