2 Contract Root Cause Analysis Jobs in Manchester

monitoring. As the IT Operations Centre Analyst you will work closely with other members, various IT teams and stakeholders to provide real-time monitoring, analysis and support, to ensure the stability and availability of critical IT systems, following ITIL processes and best practices. You will be required to work … ITIL guidelines. Document and track incidents, including the details of the problem, actions taken, and resolutions achieved, in accordance with ITIL best practices. Perform root cause analysis of critical incidents and implement preventive measures to minimise recurrence, following ITIL problem management processes. Implement event management processes to … and track changes to the IT environment, ensuring compliance with change management processes and procedures. Conduct periodic system health checks, capacity planning, and performance analysis to optimise IT infrastructure, following ITIL service capacity management guidelines. Assist in the development and maintenance of IT Operations Center SOPs , guidelines, and documentation more »

of delivering to identified Quality Assurance requirements IPC 610/620 Certification for electrical inspection Experience of leading quality improvement activities, including lessons learnt, root cause analysis Experience of risk identification, reporting and management A good understanding of systems engineering principles and methodologies Sound working knowledge of more »