Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing rootcauseanalysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate rootcauseanalysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Liverpool University Hospitals NHS Foundation Trust
Service Desk in accordance with the Incident Management process. These incidents are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex system files and/or statistical reports, to determine the rootcause and provide adequate steps to … responsibility and end users is effective. Maintain a robust infrastructure and develop in line with the Digital Strategy Perform a problem analyst role including: Analysis and reporting of incident trend data to identify and eliminate the root cause. Initiating actions to fix potential interruptions to service identified during … proactive and trending analysis of the IT infrastructure. Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage the issue through to resolution. Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records. Facilitating more »
You will be responsible for training/coaching and ensuring the proper usage of the Management Pillar tools, by actively supporting the use of RootCauseAnalysis to resolve issues to drive KPI performance. You would proactively work with the Site management team to use the lean more »
increase efficiency. Clean and tidy work areas so that hygiene and health and safety standards are maintained. Ensure accurate recording of engineering downtime and RootCauseAnalysis detail then implement RCA findings to prevent repeat issues. Actively identify areas of improvement, actively assist the implementation of any more »