tracked, and resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. RootCauseAnalysis: Conduct rootcauseanalysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive … procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. Trend Analysis: Perform trend analysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues before they impact … services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trend analysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance, identifying trends and areas more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Brompton Bicycle
Technician will be the first point of contact on the shopfloor for any issues related to the manufacturing processes to collect and formalise for analysis by the Customer Quality Engineering Team. The Production Quality Technician will assess any issues and inefficiencies and then provide detailed information onto the Quality … necessary. Undertake 5S projects and be responsible for clean working environments and machinery. Assist with solving quality issues, performing 8D analyses and other RCA (RootCauseAnalysis) work; ensure that solutions are successfully implemented and kept to. Skills and Requirements Engineering-based experience and knowledge. Proficient with … the importance in standardisation and process control. Self-motivation and a constant desire to improve the status quo. Quality Skillset & Behaviours Problem Solving Techniques & RootCauseAnalysis, Managing Corrective & Preventative Actions Understanding and interpretation of engineering drawings Comply with the Health, Safety and Environmental Policies Assertive, optimistic more »
Barnsley, South Yorkshire, Yorkshire, United Kingdom
Npr Recruit Limited
agreed communication and fault management processes. Identifying process failures and escalating as required Targeting maintenance activities as identified via the EIS/SCADA data analysisRoot-cause-analysis of faults using industry-recognised tools e.g. Rectification and prevention of issues Continuous improvement Experience with Siemens and more »