wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
wide application and system problems. Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Seek opportunities for continuous improvement to support effective and efficient operations Develop and document … solutions to complex technical issues. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for RootCauseAnalysis and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after … Experience with Scripting/Automation through PowerShell or other scripting languages Experience troubleshooting issues in a growing environment Extensive Experience with log reviews, incident analysis, and identification of issue trends Experience with server patch management methodologies, such as SCCM or MECM Experience with installing, configuring, and managing active directory more »
impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth rootcauseanalysis to understand the underlying issues contributing to incidents and problems. … units, and external partners. Provide regular updates on problem resolution progress and key milestones. Maintain accurate documentation of problem management activities, including incident records, rootcause analyses, and resolution plans. Generate insightful reports to track performance metrics and identify areas for improvement. Proven experience \\as a Problem Manager more »
service. The place of work is Lindenstrasse 2, 6340, Baar, Switzerland. Essential Duties Include, but are not limited to, the following: Drive technical support analysis with heavy emphasis on excellent customer service and methodical troubleshooting of IT related problems for onsite/remote users; including, but not limited to … escalation point for Tier 1, Tier 2, and Tier 3 support. Ticket queue management using ServiceNow. Perform extended or complex troubleshooting and participate in rootcause analysis. Make decisions based on existing process with attention to side effects and downstream effects; suggest modifications to process with focus on … excellent customer service. Ability to apply analytical and critical thinking. Ability to work independently with little oversight and direction. Ability to mentor others, determine rootcauseanalysis, and provide guidance on resolution. Minimum Qualifications High School Diploma or General Education Degree (GED). 5+ years of previous more »
Berkeley Square - Talent Specialists in IT & Engineering
the reliability and security of their IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive … and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough rootcauseanalysis of major incidents and service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize and … Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough rootcause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. Relevant certifications such as ITIL more »
of plant and transmission assets. Liaise with and provide technical support to the site-based O&M team, including supporting warranty management. Utilise data analysis tools to monitor and assess asset behaviour, performing detailed analysis of data from systems including cable temperature monitoring and HV electrical SCADA systems. … Develop and implement monitoring measures to ensure continued compliance of the asset with regulatory requirements such as those associated with the Grid Code. Undertake rootcauseanalysis of defects and propose remedial actions. Review and approve any changes to scheduled maintenance plans. Action and/or prepare … and SQSS. Skilled in the use of diagnostic tools and data manipulation programs (e.g. MATLAB, SCADA, MySQL, C++, Tableau, etc.). Confident carrying out rootcause analysis. Full GWO offshore training is required for this position but can be provided if necessary. Knowledge of wind farm and transmission more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
requires a Problem Management Lead to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true rootcause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record … Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Problem Management Experience in leading investigations and conducting rootcauseanalysis Experience leading juniors advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management Please send CV for full job description and an informal chat. Excellent opportunity to more »
and support regarding occupational safety including corporate EHS&S policies and standards, and industry practices. Provides internal stakeholders with assessments of regulatory issues, including analysis of pending regulations. Implements safety programs to prevent or correct unsafe working conditions. Administers safe work programs and practices, such as, but not limited … permit to work. Participates in workplace assessments. Compiles, analyzes, and interprets information derived from workplace assessments, such as permit-to-work/job safety analysis audits, field safety audits, and safety observations. Advises on safe design aspects of equipment during project design. Supports and facilitates employee engagement in safety … and substantively complete regulatory reports, documentation, and similar documents. Maintains current, accurate, and complete records. Conducts incident investigations and initiates corrective actions to address rootcause(s) and reduce risk of recurrence. Assists with regulatory inspections or investigations. Conducts audits to identify hazards, deficiencies, potential areas of compliance more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Microtech Global Ltd
improvement initiatives with suppliers to enhance manufacturing processes, reduce defects, and improve overall product quality. Problem Resolution: Investigate and resolve quality issues promptly, utilizing rootcauseanalysis and corrective action processes. Work closely with suppliers to implement corrective and preventive actions. Risk Management: Identify and manage risks … to tight and dynamic time scales. Can plan and manage own workload and assign tasks to others. Excellent analytical skills and ability to perform rootcause analysis. Attention to detail and a commitment to ensuring product quality and customer satisfaction. Please get in touch with Christina to hear more »
including QMS documented information (AS9100), Business Process integration and Ownership Engagement, FAIR/PPAP, Audit (internal and external), Inspection, Metrology & Calibration, Non-Conformance and RootCause investigations. ? Development and implementation of processes to meet requirements across the organisation. ? Providing clear leadership, direction, expertise and coaching in our Zero … as directed by management. Qualifications and Experience Required: Experienced in forming, leading and developing quality teams ? Proven ability to drive improvement projects to fruition; rootcauseanalysis (3C, 8D, 5W etc) ? Significant Quality and Engineering sector experience, with a relevant professional qualification (BSc, BEng, MSc) ? Strong understanding more »
inventory, , generating quotes, providing international shipping expertise, attending customer meetings, attending supply and demand planning meetings. All functions are critical for driving growth, improving rootcause/corrective action processes and operational excellence initiatives. A key responsibility will be to assist with global and strategic implementation of methodologies … Problem Solving • Customer Focus • Functional/Technical Skills • Process Management • Understanding of program management, operations, distribution, delivery performance and quality management system • Understanding of rootcauseanalysis, lean tools, procurement and supply chain management. • Familiarity with Sarbanes Oxley. • Exportation to international customers more »
in the implementation of a new quality management system, whilst helping to maintain current ISO accreditations, further developing a culture of quality improvement, facilitating rootcause problem solving activity and identifying new areas for continuous improvement. Key skills Previous experience in a quality engineering role , or maybe youre … Knowledge of ISO9001 and ISO14001 Previous experience in quality within a manufacturing setting assembled product Proven achievements in implementing and sustaining the utilisation of rootcauseanalysis techniques for problem solving Some problem solving experience using tools such as 8D, 5Y, FMEA, Six Sigma Ideally internal auditor more »
inventory, , generating quotes, providing international shipping expertise, attending customer meetings, attending supply and demand planning meetings. All functions are critical for driving growth, improving rootcause/corrective action processes and operational excellence initiatives. A key responsibility will be to assist with global and strategic implementation of methodologies … and administrative skills. Numerate Attention to detail and quality. Problem Solving Customer Focus Process Management/Process improvement/Operational Efficiency skills Understanding of rootcauseanalysis, lean tools, procurement and supply chain management. Experience of Exportation to international customers desirable more »
/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and rootcauseanalysis of recurring incidents, as well as aiding technical investigation of Problems to expedite resolution reduce ticket volume and repeat efforts … trends, patterns, and risks, and recommending proactive measures and commercial opportunities to prevent recurrence of incidents and improve service quality. own recommendations resulting from rootcause analysis. technical team leadership, 3rd Line support and guidance to the Service Desk Team. with Service Desk Manager to effectively support and more »
lead a team of Lead, Shift and PPM Engineers to diagnose mechanical and electrical breakdowns, assessing the best course of action and conducting a rootcause investigation to eliminate the likelihood of re-occurrence. To maintain and develop a highly motivated team with a developing set of skills … engineering practices to external audit standards. Upholding GMP engineering standards across site, statutory inspections are compliant, and any non-conformances are closed out with rootcauseanalysis to avoid repeat failure. Lead the implementation of a factory wide PPM system ensuring activity is carried out during factory more »
service Proactively identifies areas for improvement and leads the effort in standardizing, streamlining, and enhancing processes Responsible for hardware lifecycle, application deployments, and providing rootcauseanalysis of chronic or repeat incidents Responsible for managing adherence to predefined SLAs and providing necessary reporting to executive team Troubleshoots … telecom, and system availability, performance, and service levels (tier 3 operational support) Coordination with business users and other groups on lapse in services, performing rootcause analyses, as well as receiving patching details and application deployment packages Escalates unresolved issues accordingly Able to provide international and 24/ more »
Templecombe, Somerset, South West, United Kingdom Hybrid / WFH Options
Morson Talent
surveillance and the provision of QA expertise and advice. • The role may cover operational (manufacturing), software, hardware and systems engineering QA activities and include rootcauseanalysis, defect analysis, process improvement, preventative action and process management activities. • This role may include occasional working at other Thales … projects. • Assist team leaders to train, develop, coach, induct and share knowledge with new starters and assist in the development of existing staff. • Perform analysis of Quality related metrics and initiate improvements as applicable. • Identify trends, issues, and opportunities associated with processes and/or products that may impact more »