13 Permanent SLA Jobs in Bristol

are capable of wider sharing and collaboration across all customers. Key Responsibilities: Supporting the Managed Services team in ensuring Logiq meet their contractual Service Level Agreement obligations. Undertaking technical activities, operating, managing, securing, and optimising a cloud-based Microsoft 365 service portfolio, including client-specific, on-premises, & SaaS platforms. Immediate more »

multiple locations in the UK. Key responsibilities Manage requisitions autonomously with full client contact, ensuring all candidates are processed through in line with contractual SLA/KPI's. Ensure the candidate applicant tracking system is updated in real-time and used effectively. Conduct Recruitment Briefing Calls with Hiring Managers to more »

in line with business priorities and the team workload. Ensure all support calls and communication are logged and respond to support calls within agreed SLA targets. Ownership, Creation, and maintenance of system documentation which supports IT and the business requirements. Manage the UAT process for system changes and patching, co more »

process for system fixes and changes, maintaining alignment with business priorities. Log all support calls and communications within our ITSM tool, responding within agreed SLA targets, and escalate calls as necessary. Create and maintain system documentation to support IT and business requirements. Engage with business functions to identify and drive more »

assistance on key projects for customers The Candidate: Previous experience of providing technical IT support utilising D365 Experience of managing a ticket queue, ensuring SLA’s are met in all instances Excellent customer service skills Experience working with Azure DevOps is advantageous Proactive professional who enjoys delivering excellent customer service more »

a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. more »

with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they are completed in the agreed SLA Act as escalation point for 1st Line team and escalate 3rd line tickets when required Provide project support when necessary Build an understanding of client … excellent customer service always The Candidate: Previous experience of providing technical IT support at 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of server operating systems, Active Directory, Group Policy, and network architecture (DNS, DHCP, TCP/IP) Excellent knowledge more »

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to more »

service levels of availability of the mission critical software services provided. · The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as more »