8 Permanent SLA Jobs in Buckinghamshire

within a Service Desk environment delivering remote support to corporate clients Understanding of Incident/Request management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The more »

solution(s)/work around(s) to incidents and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches more »

for IT, evaluate risk and refine company network recovery and backup processes. • Perform regular reviews of third-party providers to ensure the Company’s SLA’s are being met and to address issues where relevant. • Oversee BAP’s IT infrastructure and activities for our sites in UK, USA (East Coast more »

hear from candidates who have at least 1 years’ experience in a data analysis and reporting role and who are familiar with working to SLA goals and KPI objectives. You will be able to demonstrate a passion for working with data with a high attention to detail, problem solving and more »

Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. You will be responding to variety of customer and internal incidents and service requests across Storage, Network, Virtualisation, Back, DR and Microsoft technologies. You more »

own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. more »

responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The … issues spanning all end-user-computing, infrastructure, business systems, telephony etc Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff more »

resolution. This is all about communication, enthusiasm and relationship management. Application Support Analyst responsibilities 2nd line application support of SAAS business applications Supplier/SLA management Service introduction Issue/incident management Essential skills and attributes of the Application Support Analyst Brillant communication skills An inquisitive mindset Commercial experience of … supporting business applications Good basic technical knowledge, able to apply commonsense to 2nd line application issues Stakeholder and client SLA management The successful Application Support Analyst will be offered a starting salary of £40,000 - £45,000 and an exceptional flexible benefits package. This role is hybrid and will require more »