Customer Success Manager
Chelmsford, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Giant Screening
Guiding new client onboarding, actively contributing to achieving project milestones during service transition phases. Ensure proactive handling of any incidents/issues, ensuring that SLA’s are met. Reporting and escalating to the Head of Customer Success. Manage and lead a team of customer success advisors and specialists, providing guidance … level of resilience and strong written and verbal communication and emotional intelligence. Proficiency in Microsoft office is required. Proven ability to meet and surpass SLA & KPI benchmarks. An understanding of customer service specifically in problem solving and external communication Understanding and awareness of the importance of data protection/GDPR more »
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