SLA Jobs in Chelmsford

1 SLA Jobs in Chelmsford

Customer Success Manager

Chelmsford, England, United Kingdom
Hybrid / WFH Options
Giant Screening
Guiding new client onboarding, actively contributing to achieving project milestones during service transition phases. Ensure proactive handling of any incidents/issues, ensuring that SLA’s are met. Reporting and escalating to the Head of Customer Success. Manage and lead a team of customer success advisors and specialists, providing guidance … level of resilience and strong written and verbal communication and emotional intelligence. Proficiency in Microsoft office is required. Proven ability to meet and surpass SLA & KPI benchmarks. An understanding of customer service specifically in problem solving and external communication Understanding and awareness of the importance of data protection/GDPR more »
Posted:
SLA
Chelmsford
10th Percentile
£27,500
25th Percentile
£28,250
Median
£29,000
75th Percentile
£29,000
90th Percentile
£37,500