ensure tickets are logged, prioritised and routed accurately. You will also be expected to provide Incident Resolution to support the First Time Fix ServiceLevelAgreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging and is an ideal starting point more »
Whitehaven, Cumbria, North West, United Kingdom Hybrid / WFH Options
In Technology Group Limited
teams. Diagnose and resolve hardware and software issues for end-users promptly and efficiently. Ensure tickets are dealt with in line with KPI's & SLA's Assist managers on key projects Floorwalking rota Skills required: Office 365 Applications Active Directory DNS, DHCP, TCP/IP Telecoms/VOIP Router configurations more »
1st Line IT Support Technician - primary responsibilities therefore include: To manage incidents and customer requests from receipt to resolution and closure To ensure servicelevelagreement standards are met To maintain high levels of customer satisfaction To promptly complete any admin paperwork and documentation Keep accurate records of all site more »