3 Apprenticeship SLA Jobs in the East of England

Role Data Analyst responsibilities include working closely with the Global Head of Operations to prepare comprehensive plans for service optimisation, proactive resource planning, Service Level Agreement alignment trajectories as well as a host of other initiatives that will emerge with the adoption of new technology platforms. Therefore, you will: Assist more »

by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in delivery of above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to more »

Thinking customer base Proactively answer the service desk phone within 3 rings Create and log Service Desk tickets accurately and within Service Level Agreements (SLA's) Provide end-user, desktop IT support to diagnose and resolve technical issues Involved with the hardware building process Build a positive working relationship with more »