1 to 25 of 28 SLA Jobs in the East of England

of key aspects of Arm SW ecosystem, such as Operating Systems, Open Source, frameworks, tools, application layers and developer communitiesExperience defining KPI's/SLA's used to drive tangible value and ROIIn Return:To join a small but mighty team with significant scope to shape and build our future more »

support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »

a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »

+ a comprehensive range of Employee Benefits Key Skills: Cash Receipting systems, (E-Returns, Bank Reconciliation and Suspense etc.), Application support, customer service, SLA's Why Apply: This role joins a busy, friendly team providing User support to Users of the Cash Receipting system for a large, high-profile organisation. … and career progression. The Role: Provide excellent customer service and End User support around best practice of the Cash Receipting application, in a Service Level Agreement environment, (responding to and resolving User problems/issues). Support all aspects of Cash Receipting, including E-Returns, Bank Reconciliation and Suspense. Investigate more »

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would more »

are managed. ensuring roles and responsibilities for the processes are defined, and processes are designed, implemented, and improved. Role Responsibilities Monitoring service performance against SLA/SLM activities for the products and services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan more »

for each project held on shared drive, and keep local records of Project status to evidence progress and commercial management Monitor project performance against SLA’s and KPI’s in line with customer expectations and ensure accurate Monthly Reports and updates are collated and delivered to the customer reporting timelines more »

the Athoris Product and associated services. Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's. Support a wide customer base in both French and English language (largest market is currently France). Communication of key dates to customers including more »

role is to work as a member of a single on/offshore payroll team To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »

for regular audits. Ensure the PPM’s are carried out in a high calibre manner and on time, adhering to specific contract KPI/SLA’s. Complete any necessary paperwork timeously and comprehensively and feedback directly into the contract QHSE systems. Management of small projects and extra work. Receiving and more »

setup computers, set up emails and use Active Directory to manage and set up user accounts. Attend and manage incidents and problem tickets within SLA's, Supporting the teaching, operation teams and the pupils across the school. 1st & 2nd Line Support Engineer – Hitchin - £22,000 to £30,000. To discuss more »

setup computers, set up emails and use Active Directory to manage and set up user accounts. Attend and manage incidents and problem tickets within SLA’s, Supporting the teaching, operation teams and the pupils across the school. 1st & 2nd Line Support Engineer – Hitchin - £22,000 to £30,000. To discuss more »

support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team more »

assist with other general administration duties as and when required To provide day to day operational support to the team leader in managing team SLA's and customer satisfaction To develop product knowledge and skill sets Essential Competencies: Customer focused, able to diagnose, impact assess and respond appropriately Strong Incident more »

administration and installation, new servers when necessary Firewall and switch/router knowledge is desirable, but full training will be provided Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets. To provide technical maintenance and support of all user more »

internal stakeholders Form pat of an on call rota Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »

literate (able to learn new systems bespoke to our industry), comfortable with the accurate processing of a high volume of information to meet deadlines (SLA timeframes and KPI’s), be an excellent communicator, able to work with internal and external stakeholders over the phone and by email, as a representative more »

Responsibilities Responsible in using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA`s To work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA`s for service. Responsible more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

responsible for: Design, development and testing of IT technology solutions Provide support & guidance to Software Development team Support Incidents to be resolved within agreed SLA To communicate delivery commitment progress and any issues. Positively influence the culture of your team. This role is ideal for you if you have: SQL more »

Trainee Installation AV Engineer Basic salary dependant on experience £28,000- £32,000 20 days holiday , Travel, Accommodation & Food ( Engineer Credit Card) All tools and transport provided Company Mobile Phone & Laptop MiGrowth are pleased to be add another award winning more »

action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the more »

action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »