Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
People Source Consulting
Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Analyst Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory administration more »
VPN's, BYOD, One Note) * Is willing to learn support of bespoke hardware/software used on customer sites * Is familiar with working to SLA's * Is familiar from logging requests/incidents as they come in (Service Now) What you'll get in return Well-established on-site working more »
You will be willing to learn to support bespoke hardware/software used on customer sites. Lastly, you will be familiar with working to SLA's and have experience with logging requests/incidents as they come in, preferably with ServiceNow. What you need to do now If you\'re more »
we looking for: Consulting Mindset/Experience with a Cyber/IT background Ability to obtain Security clearance Proven ability to meet and surpass SLA & KPI benchmarks. Adept at nurturing enduring relationships with clients A motivated, self-managed individual who can demonstrate flexibility and innovation to a constantly evolving and more »
TSQL, SSIS, SSRS) Creation of technical documentation Advantageous DevOps experience Experience of Legal Case Management Knowledge of Autonomy FileSite Experience of working to tight SLA/OLA's and deadlines Experience of data analysis Microsoft SSRS, and SSIS Interested candidates should submit their CV in the first instance more »
both the Account Amendment system (AA) and via the teams centralised mailbox. Account Amendments (AAs) are raised via the Account Amendment System. The teams SLA to update static data amendments is 24 hours. The Role Delivery of service excellence Protection of client assets Compliant with regulatory requirements and company policies more »
CCNA across Network technologies/areas. * Ability to communicate effectively and build relationships to understand client requirements. * Ability to deliver against deadlines and agreed SLA targets. * Ability to take ownership of an issue or task and see it through to completion. * Previous troubleshooting and support experience. * Hands on experience in more »
confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in more »
Sunbury-On-Thames, London, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
of business applications - Manage workload/helpdesk tickets using the internal helpdesk system. - Work with Application providers to ensure smooth running of systems and SLA's are adhered to. - To deliver key areas of internal changes such as online documents, workflows & products. - Able to troubleshoot issues in order to identify more »
Sunbury, Sunbury-on-Thames, Surrey, United Kingdom Hybrid / WFH Options
Proactive Appointments
of business applications - Manage workload/helpdesk tickets using the internal helpdesk system. - Work with Application providers to ensure smooth running of systems and SLA’s are adhered to. - To deliver key areas of internal changes such as online documents, workflows & products. - Able to troubleshoot issues in order to identify more »
briefs. Lead weekly client status meetings preparation & follow-up. Writing production briefs for copy and studio requirements. Understanding of the contractual, and commercial arrangements & SLA's of the account. What you can bring: Automotive is a plus. Luxury brand experience is amazing. Retail is even better. Integrated experience (Digital, ATL more »
England, Finsbury Square, Greater London, United Kingdom
Morson Talent
4. Manage and improve the Joiners, Movers, Leavers (JML process). 5. Manage incidents in ticketing systems (Snow) to prevent these breaching their ServiceLevelAgreement (SLAs). 6. Updating processes and documentation. 7. Maintain and Administer System Security using the following tools: • Multifactor Authentication (DUO), • File Integrity Monitoring,AntiVirus more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Damia Group Ltd
Incident or Service Request and see it through to resolution, as well as monitor support ticket queues ensuring incidents are actioned in line with SLA's. Responsibilities: Maintain support tickets correctly and keep the customer updated with progress. Provide 1st line IT technical support, taking ownership of the customer Incident … or Service Request. Monitor support ticket queues ensuring incidents are actioned in line with SLA's. Document user requests and service issues. Offer insightful recommendations for future service enhancements. Perform routine maintenance tasks on hardware, software. Requirements: Recent experience of being a Service Desk Analyst. Ability to communicate openly and more »
issues. 3rd party hardware warranty management and repair As a Field Engineer, you'll deal with customer requests in line with Service definitions and SLA's. Provide technical installation knowledge to complete change (HIMACs) requests within SLA Delivery of End User Device elements of Projects with agreed SLAs Own and more »
Loughborough, Leicestershire, East Midlands, United Kingdom
Connexa
the management and enhancement of IT Service Management, Service Desk, and Network/Server Infrastructure, ensuring seamless service delivery to all users and meeting SLA resolution targets. Manage and develop the Network and Server Infrastructure, both cloud-based and onsite, encompassing performance monitoring, capacity planning, maintenance, security, alert response, backups … adhering to IT health check results, and maintaining agreed technical standards for Network, Infrastructure management, and Cyber Security. Ensure the Technical team achieves agreed SLA targets for allocated calls. Address and resolve assigned and escalated incidents, problem management, and change requests, documenting root causes and resolutions according to established procedures. … Management for the Technical Team, ICS staff, and end users as required. Provide technical input into the development of ICT Strategies, Policies, and ICS SLA agreements. Ensure technical development aligns with ICS priorities, promoting seamless coordination and integration. Collaborate with third-party suppliers, participating in performance review meetings and handling more »
24 Hour Operations Centre 1st Line IT Support 24-7 Shift Role: 4 days on 2x , 2x/4 days off Successful candidates will undergo Security Clearance The role holder works under limited supervision generally in routine business as usual more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Parkdean Resorts
Interim O2C Manager - 12 Month Fixed Term Contract Newcastle upon Tyne Looking to create amazing memories at work? An opportunity has arisen at our support office for an Interim O2C Manager to join our family. The role: Daily management of more »
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
SC Cleared Digital Developer Contract Term: 6 Months Contracting Authority: The Home Office Location: Manchester - Hybrid working The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Hays
responsibilities: Act as the primary point for IT assistance via phone, email, or in-person. Log and document all customer interactions, ensuring resolution within SLA guidelines. Provide excellent service and keep customers informed throughout the case lifecycle. Handle a range of support cases, from quick fixes to complex issues requiring … departmental IT needs by procuring new equipment. Perform remote and on-site troubleshooting to resolve issues. Promptly address service requests and incidents as per SLA tiers. Equipment Setup: Install new equipment, update software, and replace faulty hardware. Issue Resolution: Aim to resolve most issues at first contact and escalate complex more »