You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »
a range of professional groups within a large, complex environment Experience of effectively leading, developing, managing and motivating a team Working in a ServiceLevelAgreement driven environment to achieve Key Performance Indicators and Quality Standards Designing, implementing, monitoring and reporting service KPIs to effectively manage performance Experience of developing more »
a key leading member of the Business Intelligence Team providing high quality information for the purposes of Diagnostic and RTT Reports, Commissioning information/SLA diagnostic monitoring data, Capacity Planning (including Benchmarking and productivity) and National Returns. The BI Lead Diagnostic Analyst will be responsible for the production of national more »
You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
Edenbridge, Kent, United Kingdom Hybrid / WFH Options
Gold Group
troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed servicelevel agreements (SLA's) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on more »