Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »
Customer’ point of contact, He will be accountable for compliance with customer policies. · Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. · Partner with Service desk and UX command center team. · Collaborates with Customer to align with processes and … ensure SLA adherence. · Manage and lead Field service technicians for Dedicated and Dispatch sites. · Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. · Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »
poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed ServiceLevelAgreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »
Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Equinox
and trust with subscribers through open and interactive communication Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S Ensure any development requests are communicated with the tech team Provide top quality customer service The salary for this role is £25,000 to more »
suppliers where necessary Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment Monitor contractor performance against SLA's Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents Check schedule weekly to ensure efficient use of resources and more »
suppliers where necessary Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment Monitor contractor performance against SLA's Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents Check schedule weekly to ensure efficient use of resources and more »
poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed ServiceLevelAgreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »
advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed ServiceLevelAgreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »
