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10 Permanent SLA Jobs in Leeds
Leeds, England, United Kingdom Cognizant
Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »
Leeds, England, United Kingdom Cognizant
Customer’ point of contact, He will be accountable for compliance with customer policies. · Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. · Partner with Service desk and UX command center team. · Collaborates with Customer to align with processes and … ensure SLA adherence. · Manage and lead Field service technicians for Dedicated and Dispatch sites. · Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. · Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »
Leeds, England, United Kingdom Solera, Inc
advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement ( SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »
Leeds, England, United Kingdom Cognizant
Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »
Leeds, England, United Kingdom Solera, Inc
poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement ( SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »
Greater Leeds Area, United Kingdom Stelvio Group
Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas of more »
Leeds, England, United Kingdom Anson McCade
across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements more »
Leeds, England, United Kingdom Solera, Inc
advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement ( SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »
Leeds, England, United Kingdom Solera, Inc
poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement ( SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »
Leeds, England, United Kingdom Solera, Inc
advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement ( SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »
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Salary Guide SLA Leeds - 10th Percentile
- £26,800
- 25th Percentile
- £27,500
- Median
- £36,091
- 75th Percentile
- £66,684
- 90th Percentile
- £67,500
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