house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows more »
Hackney, London, United Kingdom Hybrid / WFH Options
J & C Associates Ltd
track the Pipeline for better visibility, Pipeline hygiene Provides daily/weekly and quarterly insights and ad-hoc analysis Maps and creates Sales processes & SLA's Builds SFDC dashboards for sales managers Provides training to sales teams on how to use SFDC, as and when needed In addition, the Analyst more »
Includes changing tonners, fusers, drums Etc.) Be able to assist at short notice with Sev2 tickets anywhere on the network to assist in saving SLA (The numbers will be very low around this 2 a month approx.) Relational Skills * Ability to deliver great customer experience in a very active environment more »
Assist with ticket reviews and ensure that tickets are resolved within SLAs and ticket audits completed to ensure all have comments and actions within SLA whilst also ensuring that all communications align with our gold star customer service excellent ethos. Project Support - Participate in project planning sessions & execution of workstreams more »
requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
engineers performing maintenance and breakdown trips. You will also be required to do offsite repairs and make sure revisits are documented within limits of SLA We are seeking candidates with expertise in the following areas: Responsibilities: Carryout Maintenance visits At least 5 years experience engineering and experience in AV Crestron more »
