using skills in active listening and problem solving • Respond to customers in a timely manner, with the appropriate level of priority within the stated SLA • Track all issues in a standard tracking system such as Microsoft Dynamics • Document server-side issues using ticketing software such as Jira • Create and manage more »
a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »
Alexander Mann Solutions - Public Sector Resourcing
support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the lifecycle Team Working Engage with multiple stakeholders more »
of delivering service improvement across technology products and operational processes. Experience of working with ITSM systems such as Service Now and understands priorities and SLA's. Experience of providing cross training on technologies and operational processes to colleagues. Has knowledge of ITIL framework (understanding of Incident, Problem, Change). London more »
depth working knowledge of service management processes (Incident, Problem and Change Management) Ability to deliver in a high-pressure, dynamic environment working to tight SLA's Good Knowledge on ServiceNow ITSM tool & Reporting module. Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology more »
a timely, professional, and friendly service and provide 2nd line support for all calls that are logged either remotely or desk side. Working to SLA thresholds for incident(s), request(s) and problem(s), prioritising and managing workload effectively to deal with several open tickets. Floor-walking, desk based & remotely more »
Azure services across applications, data, infrastructure and security domains Have a deep understanding of D365 Customer service module with demonstrable background in case management, SLA management, routing and contact management Have a proven ability to design integration architecture required to interface with foundational components such as Active Directory, Exchange and more »
Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle more »
other. Onsite IT Support Technician - primary responsibilities therefore include: To manage incidents and customer requests from receipt to resolution and closure To ensure servicelevelagreement standards are met To maintain high levels of customer satisfaction To promptly complete any admin paperwork and documentation Keep accurate records of all site more »
development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »
Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Servicemore »
/Customer Service roles•Planning and implementation of Windows 10 deployments/migrations.•Experience with deployments using SCCM or Intune•Remote support and troubleshooting•SLA management, metrics and reporting•Incident, problem, change, service request and major incident management processes•Working to an ITIL framework•Desktop/Laptop recovery and hardware more »
to GCP, but this is further down the road. Skills required: Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green &usage of envoy more »
of the key vendors across the Cloud- Azure, GCP, and AWS. Kubernetes & troubleshooting, managed services like AKS Using your SRE Attitude (understanding SLI, SLO & SLA) Container Image Management & Security like Aquasec Code Quality & repository Management like SonarQube & NexusQ Service Mesh (Istio) traffic shaping, canary, blue/green & usage of envoy more »
London, England, United Kingdom Hybrid / WFH Options
ITRS
requirements. Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets. Review and report on ITRS Infrastructure SLA and status. Recommend and implement necessary IT Infrastructure policies, standards, procedures, and guidelines. Responsible for all IT required backups Assist with internal and client IT more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs more »
The Royal Air Forces Association, Atlas House, 41 Wembley Road, Leicester, England
THE ROYAL AIR FORCES ASSOCIATION - CORPORATE BODY
all hardware and software incidents raised by Association users. Monitoring user support tickets and ensuring service is delivered to the agreed servicelevel agreements (SLA’s). Installation of new hardware devices. (including Computer Workstations, laptops, tablet devices, telephone handsets, printers and other peripheral devices). Developing troubleshooting expertise in more »
a 'Centre of Excellence' by being the Subject Matter Expert for Management Information within and across CE&I systems identifying trends, areas of concern, SLA performance and make recommendations, provide reports, etc. Have operational focus on the 'hard services' areas of the CAFM/IWMS, through accurate creation and review more »
a managed services environment. Some experience in an applications management, support or development role. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information At Version 1, we believe in providing our employees with a comprehensive more »
users to understand the requirements and improvements that can be made. You’ll take ownership of new technical developments in your area and meeting SLA’s around day to day support. The team offers support 07:00-18:00 and you will be working on a rotational basis. Occasional out more »
and implement effective solutions. Maintain in-depth knowledge of the company's products, services, and technical specifications. Resolve customer reported issues within published ServiceLevelAgreement commitments. Create and maintain comprehensive documentation, knowledgebase articles, and troubleshooting guides. Collaborate with cross-functional teams, such as Customer Success and DevOps, to escalate more »
queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »
