1 to 25 of 31 Permanent SLA Jobs in Manchester

technical solution design. Assisting in certification and compliance processes (ISO27001, Cyber Essentials). Collaborating with the Technical Director and Service Desk Manager to ensure SLA compliance and customer satisfaction. Meeting established targets and personal objectives. Acting as a mentor to the technical services team. About You: Technology Requirements: Proficiency in more »

technical solution design. Assisting in certification and compliance processes (ISO27001, Cyber Essentials). Collaborating with the Technical Director and Service Desk Manager to ensure SLA compliance and customer satisfaction. Meeting established targets and personal objectives. Acting as a mentor to the technical services team. About You: Technology Requirements: Proficiency in more »

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues IT Support Analyst/1st Line Support more »

for contact centre? You will be accountable for resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands. Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational more »

the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST’s ensuring all business SLA’s and KPI’s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST’s more »

support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA’s, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

support queries. Support NCC Group both remotely and on-site where necessary on a range of NCC Group services, systems, and equipment within agreed SLA timescales. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change more »

internal stakeholders Form pat of an on call rota Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »

tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »

be competent in speaking with multiple stakeholder clients. Work across the full Microsoft stack supporting customers. Analyse customer problems and provide suitable solutions within SLA timescales. 3rd Line Support Engineer – O365 & Azure - £350 - £400 p/day Inside IR35 – 3 to 6 months rolling – Greater Manchester Please hit the button more »

appropriate number of quality audits are conducted, in a timely manner and with constructive feedback. Manage day to day activities, prioritise to deliver to SLA's and achieve KPI's. Make risk/impact assessments within existing processes and procedures. Conduct calibration calls with clients to understand expectations. Support the more »

Technical Support: Provide technical assistance to engineers and customers, analysing and troubleshooting problems remotely or on-site. Service Level Achievement: Meet customer requirements and SLA targets, monitoring and reporting progress against commitments. Escalation Case Management: Ensure rapid resolution of critical incidents with high business impact, keeping stakeholders informed. Customer Interaction more »

needs of all sales agents are being met and coaching is targeted on the correct areas of development. Feedback on all QA calls within SLA dealing with any queries in line with business process. Lead on daily meets with Sales team management Deliver all monthly performance reviews to team members more »

day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to more »

your client site. You will also be required to manage offsite repairs and manufacturers ensuring works are completed within the limits of the Service Level Agreement with the client. Main Responsibilities Managing the company's on-site Audio-Visual portfolio; fault diagnosis, maintenance, testing and repair as required. All associated more »

technical knowledge to manage incoming referrals and queries from brokers and from underwriters within the team. Responding to referrals and queries within the agreed SLA’s and applying best practise to all accounts. Build and maintain a productive working relationship with Product Leads. Work with Product to ensure that the more »

to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands more »

data-driven vendor performance strategies. Key job responsibilities Own vendor relationships and performance on Key Performance Indicators (KPIs) as per contracted Service Level Agreement (SLA). Track existing or set up new metrics as required to validate vendor performance. Lead negotiations with the vendors setting new KPIs and service level more »