2 Contract SLA Jobs in the North West

and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined more »

to-date and relevantinformation for the supply chain is available at all times. Maintain accurate internal data sources, such as the Workload Planner, Service Level Agreement databaseand Contracts Register. Support the Procurement and Commercial teams in undertaking 2nd Line Assurance compliance checksagainst existing processes. Review existing data sources and standard more »