12 SLA Jobs in the North West with Remote Work Options

for contact centre? You will be accountable for resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands. Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational more »

the UK Server Infrastructure. Ensure all Server Hardware and Software issues are efficiently managed through to resolution. Prioritise and escalate faults accordingly. Ensure that SLA's and KPI's are adhered to. Provide L2/L3 Support and technical guidance to Local IT in the UK and Europe region, also more »

and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »

appropriate number of quality audits are conducted, in a timely manner and with constructive feedback. Manage day to day activities, prioritise to deliver to SLA's and achieve KPI's. Make risk/impact assessments within existing processes and procedures. Conduct calibration calls with clients to understand expectations. Support the more »

maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed Service Level Agreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »

maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed Service Level Agreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »

the MIS mailbox and raising work items in JIRA where appropriate. Understanding and identifying priority and urgency of work items. Tracking work items against SLA’s. Communicating with the wider Business on the progress of their requests. Highlighting recurring work items which could be automated. Ensuring management are informed of more »

an effortless customer journey and in consistently exceeding their expectations. Your duties will include ensuring prompt handling of all requests in alignment with their SLA and KPIs. As a User Access Analyst you will be responsible for: User provisioning: Creating, modifying, and deleting user accounts based on organisational policies and more »

and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered … consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify more »

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands more »

Recruitment and Onboarding Administrator x 3 Manchester 12 month contract Salary £30,000pa, plus extensive benefits (see below) Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. more »

risks and areas for improvement, make risk/impact assessments within existing processes and procedures. Manage day to day activities, prioritise to deliver to SLA's and achieve KPI's. budgets, service levels and business targets Ensure that all customer complaints/queries are resolved or escalated through the appropriate … solving skills with focus on quality and attention to detail Ability to work towards targets and plan own workload to meet business requirements and SLA's. Customer focussed approach, dedicated to understanding the needs of customers and clients. Evidence of commitment to exceptional service and building positive relationships A background more »