and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined more »
to-date and relevantinformation for the supply chain is available at all times. Maintain accurate internal data sources, such as the Workload Planner, ServiceLevelAgreement databaseand Contracts Register. Support the Procurement and Commercial teams in undertaking 2nd Line Assurance compliance checksagainst existing processes. Review existing data sources and standard more »
Alexander Mann Solutions - Public Sector Resourcing
Full Stack Developer Contract Term: 6 Months Contracting Authority: The Home Office Location: Remote - Manchester (Occasional Travel) The "Animals in Scientific Procedures e-Licensing" (ASPeL) service allows establishments to apply for and manage the licences required to carry out research more »
