2 Apprenticeship SLA Jobs in Oxfordshire

Role Act as first point of contact on the helpdesk, responding to customer enquiries efficiently and effectively Update tickets in real-time to ensure SLA deadlines are met Set up computers for new users Set up user accounts and profiles on computers Provide a high level of customer service through more »

checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related tasks as required by your more »