Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build more »
Banbury, England, United Kingdom Hybrid / WFH Options
Westbase.io
the type of Vendor. Working with the Commercial Team (inc. Sales Director, Finance Director, Legal etc.) to define & agree new Supplier & Vendor contracts inc. SLA’s, Targets, MDF, Funded Heads, Customer Success, commercial remedies, penalties, credits, etc. where appropriate. Familiarisation of Vendors with product priorities, setting standards for vendor performance more »
support and customer service. Experience working within hardware or software engineering Experience in scheduling teams for international travel. Proficiency in Quality Management Systems and SLA/KPI development. Strong communication skills. If you are interested in discussing this position further or similar roles don't hesitate to get in touch more »
functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's Key Skills and Experience: Required At least 2 year experience with Veeam Backup & Replication At least 2 years experience with Server Virtualisation (Hyper-V more »
technical specifications Offer hands-on support and training to upskill team members Keep customers informed of progress and set expectations whilst working to internal SLA's Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) Take ownership for obtaining information required to diagnose and more »
Kidlington, Oxfordshire, South East, United Kingdom
Essentra PLC
service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Humand Talent
this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. · A technical understanding at a high level for software and hardware. · Good interpersonal and communication skills. What’s in it for you more »
BLOXHAM BUSINESS CENTRE, BARFORD ROAD, BLOXHAM, BANBURY, England
MIRRORSPHERE LTD
Role Act as first point of contact on the helpdesk, responding to customer enquiries efficiently and effectively Update tickets in real-time to ensure SLA deadlines are met Set up computers for new users Set up user accounts and profiles on computers Provide a high level of customer service through more »
Radiant House 11 Blenheim Office Park, Fenlock Road, Long Hanborough, Witney, England
DARKE & TAYLOR LIMITED
checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related tasks as required by your more »
support and customer service. Experience working within hardware or software engineering Experience in scheduling teams for international travel. Proficiency in Quality Management Systems and SLA/KPI development. Strong communication skills.If you are interested in discussing this position further or similar roles don't hesitate to get in touch with more »
diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring more »
To assist the Services management team by performing reasonable requests for additional duties as and when needed. To handle all required incidents within agreed SLA timescales, escalating where needed to ensure timescales are met. Be available to attend customer sites to support with the resolution of technical issues or to more »
