and prioritise incidents adhering to ServiceLevel Agreements (SLAs) and contractual obligations. Making sure that all controls and procedures are followed accordingly and avoiding SLA breaches. Communicate with users, stakeholders, VIPs, and other teams around the globe ensuring that the communication of the customer journey is visible, transparent, and informed. more »
Peterborough, England, United Kingdom Hybrid / WFH Options
IT Naturally | B Corp | MSP
are managed. ensuring roles and responsibilities for the processes are defined, and processes are designed, implemented, and improved. Role Responsibilities Monitoring service performance against SLA/SLM activities for the products and services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan more »
role is to work as a member of a single on/offshore payroll team To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »
Peterborough, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
technical escalation and expertise. · Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team · Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where … the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Essential knowledge in the following areas: · Experience in a similar SLA-driven support role. · Proven Customer service Skills. · Knowledge or experience in: o Windows Server 2016, 2019, 2022 o Windows Update Services (SCCM, WSUS) o Mainstream more »
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the more »
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services more »