13 SLA Jobs in Reading

including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across the Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc. more »

of the world’s subscribers. Key Responsibilities Working with the offsite shared service centre to ensure the transactional requirements are delivered within the agreed SLA’s. Manage the employee life cycle activities for all employees which would include checking and validating payroll inputs for all countries. Manage benefits administration and more »

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our more »

and deployed in the correct manner. Core Server Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA's, through effective processes, KPI's and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or more »

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or issues. Ensuring that raised tickets are responded to within SLA timescales. to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions Provide support more »

suppliers performance. Support the monitoring of supplier performance, ensuring that suppliers meet contractual obligations using the Supplier Performance Card or specific contractual KPI and SLA and secure commercial compensation for supplier contractual non-compliance. Prepare and assist with external management review meetings with segmented suppliers (Management Business Reviews and Executive more »

can achieve first time fix resolutions in the vast majority of site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Representing the company to the highest possible standards at all times by taking … pride in your work and pride in delivering truly outstanding levels of customer service. Manage your workload to achieve the SLA's in the most efficient way possible. Personal Specification Excellent communication and customer support skills. Should have the ability to work together as part of a team as well more »

support for internal and Delivery I.T projects with relevant technical documentation. To manage all monitoring and alerting functions to meet internal and external customer SLA’s To manage patch/firmware management schedule for all internal and external networking environments. To assist and support with all Business Continuity Planning requirements. more »

sites as and when required Be a technical expert in all customer environments Have a ‘hands on’ problem solving approach; solve problems within strict SLA timeframes Demonstrate ability to work independently and professionally at customer sites, picking up work from potentially limited handover information Take ownership of incidents and requests more »

and deployed in the correct manner. Core Server Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA's, through effective processes, KPI's and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or more »

a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA’s. Analytical and detail conscious. North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout more »

day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to more »

levels of operational delivery. Being accountable and responsible to support the operational delivery of data for a wide range of use cases. Adhering to SLA's and Operational Level Agreements. Inspiring the data teams to provide the highest level of quality to customers. This is a great opportunity to join more »