2 Permanent SLA Jobs in Redhill

related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure more »

Be the first point of contact for client network issues. Working on first time fixes and escalating issue to senior engineers when required Meeting SLA'a Testing and troubleshooting Configuration and change requests for multi vendor routing and switch devices The candidate: Excellent communicator Experienced working in IT/Networking more »