technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (ServiceLevelAgreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »
Newbury, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across the Thames Valley and Oxfordshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches more »
Employment Type: Permanent
Salary: £49500/annum Excellent Pension and Benefits
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across the Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc. more »
Employment Type: Permanent
Salary: £49800/annum Excellent Pension and Employee Benefits
offshore and onshore teams to provide efficient and timely resolution of the Incidents. Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time. Analyse all business processes and ensure compliance to all controlled processes according to business requirement. Provide … on applications dealing with high volume data. Excellent debugging skills and log analysis skill to provide quick solution over existing application. Able to maintain SLA driven approach for support and incident management. Should ready to learn/adapt existing process and propose best process to improve. Working knowledge of Agile more »
We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will havestrong IT support experience, training will be offered to cover the AV element of the more »
Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »
resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident … Manager Schedule/Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for more »
Our client specialises in maintaining critical air conditioning and chiller equipment. We ensure customers assets remain compliant and in optimum condition. Their engineers are very well trained, and their technology platforms are highly advanced. The processes are refined and bring more »
can achieve first time fix resolutions in the vast majority of site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Representing the company to the highest possible standards at all times by taking … pride in your work and pride in delivering truly outstanding levels of customer service. Manage your workload to achieve the SLA's in the most efficient way possible. Personal Specification Excellent communication and customer support skills. Should have the ability to work together as part of a team as well more »
for this role. Able to commute to Dartford office and work 3 days onsite. Ability to work under pressure and a team to meet SLA's and KPI Able to work in a team and independently. The role: Oversee the prioritization and assignment of internal support tickets for the applications … team, ensuring adherence to SLA priorities and allocation to appropriate internal or external resources. Take ownership of the starter, mover, and leaver process for business applications, including account creation, editing, disabling, and managing license requirements. Maintain awareness of the IT Applications business continuity plan and provide support to the team more »
