51 to 75 of 123 SLA Jobs in the South East

of virtualisation technologies, HyperV or VMWare ***Excellent problem-solving skills and analytical approach***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. You will enjoy mentoring, coaching and on occasions providing basic level end user training to internal team more »

incidents, queries or complaints via local or other communications channels like phone, email and Internet‘Hands on’ problem solving approach; solving problems within strict SLA timeframesWork on cases either on-site or remotely via phone, email and InternetTake ownership of incidents assigned to you and manage them through to resolution.Skills more »

Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's.Be a point of escalation for first line support calls.Have a high level of technical ability which you are happy to share within a team more »

ServiceNow & FreshDeskWithin a commutable distance to Central London and happy to commute dailyStrong customer-focused skillsA process-driven, meticulous individual who can adhere to SLA targetsDesirableExperience with MDM tools for MacOS and iOS such as JAMF, Okta or AddigyMSP or Financial Services experienceRelevant certifications from vendors such as Jamf or more »

You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »

analyzes research scope, define project needs• Designs research approach and strategy, define milestones, timelines, and KPI• Documents end-to-end workflow, RACI, SOP, and SLA as required• Dives deep and analyzes data from various sources and iterate the mechanisms as needed• Identifies opportunities to make the workflow more efficient and more »

production issues effectively.Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency.Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and enhancement.Develop more »

Engineering teams to define new data sources and integrate them into the CRM systems Provide regular CRM and ROI reporting Set out measurable lead SLA metrics for commercial teams and provide detailed monthly reporting Candidate Requirements 5 years’ experience working in a similar role for a company that has a more »

and firmware issues on various forms of equipmentConfiguring, deploying and support of network equipmentAdhering to strict policies and processes around security and data protectionEnsuring SLA requirements and Customer Satisfaction metrics are on or above targetCreating and maintaining comprehensive and meaningful updates within the ticket handling systemsEnsuring the escalation process is more »

in the longer term including refresh, upgrade, and replacement projects.Key Responsibilities:Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris.Resolve incidents within SLA targets and manage problem procedures.Monitor system health using tools like Splunk, Prometheus, Opsview.Design, procure, and commission new/upgraded platforms.Provide consultancy and support to other more »

inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »

reviews with both internal and external stakeholders. Implementation experience, including the management of technical issues with development and QA teams. Production support management, ensuring SLA's are managed across releases both scheduled and within the customer roadmap. The role offers the followingFlexible working either hybrid or remote depending to location more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

details are captured in line with Service Desk standards.Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as more »

on the client and full JD.Responsibilities/Essential SkillsTo receive, respond, resolve and complete service requests and Break/Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner.To receive, assess and complete patching/de-patching requests as well … as other cable tasks such as installation and running (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.Ensure more »

relationshipsOverseeing the Service Desk Manager and Audio Visual teamEnsuring technical support is being provided to staff in a timely manner and effectively, within agreed SLA’sGaining an understanding of stakeholder AV requirementsOverseeing the Network Engineer to support the optimisation of network infrastructure and wireless networksCollaborating with the IT Trainer to … and knowledgeable of emerging technologies and industry trends to evaluate their potential impact on the firm to enhance efficiency, security and productivityAbility to ensure SLA’s are met/exceededFor further information, please apply. Due to the high volume of applications, we are not able to respond to all enquiries. more »

for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring more »

Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible hrs range Monday to Friday Salary more »

process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »

offshore and onshore teams to provide efficient and timely resolution of the Incidents. Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time. Analyse all business processes and ensure compliance to all controlled processes according to business requirement. Provide more »

time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience. Responsibilities: • Work and meet SLA’s against assigned trouble tickets via a directed workflow. • First line touch point for hardware troubleshooting and technical issues. • Perform regular server hardware repairs including more »