1 to 25 of 102 SLA Jobs in the South East

solution(s)/work around(s) to incidents and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches more »

support and customer service. Experience working within hardware or software engineering Experience in scheduling teams for international travel. Proficiency in Quality Management Systems and SLA/KPI development. Strong communication skills. If you are interested in discussing this position further or similar roles don't hesitate to get in touch more »

own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. more »

offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies more »

tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers of Windows operating system and associated technologies of peripherals and their maintenance – printers, scanners SLA focused and familiar with call management products with support procedures, scripts, and processes troubleshooting skills of Payment Card Industry (PCI) compliance would be desirable to more »

role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. You will enjoy mentoring, coaching and on occasions providing basic level end user training to internal team more »

significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s it is important that you are an effective communicator and comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and more »

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or issues. Ensuring that raised tickets are responded to within SLA timescales. to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions Provide support more »

Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build more »

trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »

resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident … Manager Schedule/Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for more »

as part of a wider team across the business. A 'can do' attitude and be able to work within the timescales set through the SLA's. The ability to design and provide solutions to a wide range of complex problems. A passion for the environment and being a force for more »

and paper records, maintain site log books Maintain good working relationships with the customer, office, Helpdesk Support the achievement of contractual KPI's and SLA's Carry out general maintenance and good housekeeping practices Maintain adherence to both customer and internal policies and procedures Hours of Work Monday Friday 8am more »

Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »

house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Experience & Knowledge: 1st & 2nd line support experience Providing customer service to all levels of business Active Directory Windows 10 Office more »

and Data) in the effective delivery of all BAU IT services and project and programme related activities Manage Service reviews, IT performance/Service Level Agreement based reporting Resolve escalated issues relating to the Service delivery Ensure continuous service improvement initiation and tracking to completion Ensure the day to day more »

in your marketing category areas Identify, lead and collaborate with our in-country team for local sourcing projects Manage strategic suppliers by monitoring performance, SLA's and continuous improvement activities where required across your portfolio Own contract information, KPI indicator data and approvals for your categories, providing updates annually and more »

is in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT more »

functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's Key Skills and Experience: Required At least 2 year experience with Veeam Backup & Replication At least 2 years experience with Server Virtualisation (Hyper-V more »

successful delivery. The aim of this role is to provide reporting and analysis of information to support delivery of requirements as identified by the SLA with our customers (internal and external) whose overarching goal is to commission effectively within the local health economy, whilst maintaining national performance standards. They will more »

Network Services Process orders and complex orders for customers and channel Partners Manage group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintain effective communication with all customers/suppliers and partners Be competent on all supplier portals and Communication processes Identify any errors more »

including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and accreditations. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the more »

of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements. You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of … the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring that SLA’s are met within agreed time frames. This is a great career move for someone that is already in a Lead or managerial role or someone that has more »

desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £250/day more »

setup computers, set up emails and use Active Directory to manage and set up user accounts. Attend and manage incidents and problem tickets within SLA's, Supporting the teaching, operation teams and the pupils across the school. IT Support Technician – Hitchin - £22,000 to £30,000. To discuss this exciting more »