Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »
to project related IT Incidents o Overseeing and managing the Windows 11 go live support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved o Providing periodic reporting and management information on infrastructure performance o Work closely with various vendors more »
attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Sopra Banking Software Ltd
attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as more »
and personal development. 6. Communication and Work Relationships i. Associate Director of Income & Contracting, Deputy Heads of BI, BI Manager, Data Team Manager, ServiceLevelAgreement Team Manager, Clinical Coding Manager, BI Data Quality Manager and their teams. ii. Finance & Performance Managers and their staff. iii. Divisional Triumvirates and associated more »
for customer service excellence High level of organisation, interpersonal skills, multi-tasking and attention to detail Enthusiasm on being able to deliver on department SLA's Typical day may include- Liasing with customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system Supporting customers with their more »
are capable of wider sharing and collaboration across all customers. Key Responsibilities: Supporting the Managed Services team in ensuring Logiq meet their contractual ServiceLevelAgreement obligations. Undertaking technical activities, operating, managing, securing, and optimising a cloud-based Microsoft 365 service portfolio, including client-specific, on-premises, & SaaS platforms. Immediate more »
and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »
and efficient IT environment. Key responsibilities: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »
service levels of availability of the mission critical software services provided. · The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. more »
Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
site visits to customers to enable best customer service *Liaising with Customers to schedule future works in and ensure you are working towards all SLA's. *Further Technical Training to become a product specialist The Person: *Highly Organised *Looking for a role in the office where you will become highly more »
across a number of commercial sites. Regular client meetings across your region to ensure maximum client engagement. Strive to exceed client KPI's and SLA's Compliance checks Undertake welfare checks across your sites. Budget management Manage the mobilisation of new sites. Safeguarding of clients’ assets to include people, buildings more »
support their exciting journey where you will be recgonised for your people management expertise. The Role: *Overseeing a team of 30 employees to ensure SLA and KPIs are delivered *Overseeing full P&L of your teams functions to drive future growth *Industry training alongside the scope of career Progression The more »
support their exciting journey where you will be recgonised for your people management expertise. The Role: *Overseeing a team of 30 employees to ensure SLA and KPIs are delivered *Overseeing full P&L of your teams functions to drive future growth *Industry training alongside the scope of career Progression The more »
