for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1’s, identifying training needs, and performance improvements and ensuring more »
ready for use Ensure IT security systems are working Hardware repair and replacement Resorting data Ensure tickets are logged, monitored and responded within the SLA Maintain IT Records Troubleshooting MS Office 365 & Microsoft Desktop Operating Systems Excellent communication Networking experience and or virtulisation (beneficial) iOS experience (beneficial) The suitable applicant more »
to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests more »