process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory more »
MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA's will be advantageous Great communication skills (in person and via telephone) – excellent written and spoken English is essential Personable, with the ability to build more »
Chertsey, England, United Kingdom Hybrid / WFH Options
JNC Recruitment Limited
exciting and varied permanent position. Microsoft 365 & Office 2013/2016/365 Active Directory/Azure Active Directory Exchange Ticketing systems Working to SLA’s Excellent communication & customer service skills Full UK Driving licence - Essential Optional paid on-call and night shifts available In line with the Conduct Regulations more »
Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager. Further responsibilities: Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
Reigate, England, United Kingdom Hybrid / WFH Options
Opus Technology
Network Services Process orders and complex orders for customers and channel Partners Manage group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintain effective communication with all customers/suppliers and partners Be competent on all supplier portals and Communication processes Identify any errors more »
onboarding and liaising with other departments to ensure an excellent customer experience - Managing external suppliers, internal engineering and account management to deliver against department SLA’s - Speaking with our customers and suppliers via incoming phone calls or emails - Providing administration support for the full customer life cycle including onboarding and more »
for repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and more »
Redhill, Surrey, United Kingdom Hybrid / WFH Options
In Technology Group
Be the first point of contact for client network issues. Working on first time fixes and escalating issue to senior engineers when required Meeting SLA'a Testing and troubleshooting Configuration and change requests for multi vendor routing and switch devices The candidate: Excellent communicator Experienced working in IT/Networking more »
Employment Type: Permanent
Salary: £20000 - £26000/annum Paid for Certs + More
Help Desk Analyst/Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings more »
Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages more »
Title: Electrical Supervisor We have an exciting opportunity for a skilled and driven Electrical Supervisor to join our team at Integral/JLL, working on-site at our esteemed client's facility in Sunbury. As one of the leading providers more »
