working in a technical customer service IT support role dealing with 2nd line queries. * Demonstrable customer service and communication skills * Exposure to working to SLA's (ServiceLevel Agreements) and OLA's (Operational Level Agreements) * Demonstrable experience of working in a fast-paced working environment * An understanding/working knowledge more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows more »
and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined more »
to-date and relevantinformation for the supply chain is available at all times. Maintain accurate internal data sources, such as the Workload Planner, ServiceLevelAgreement databaseand Contracts Register. Support the Procurement and Commercial teams in undertaking 2nd Line Assurance compliance checksagainst existing processes. Review existing data sources and standard more »
confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in more »
Hackney, London, United Kingdom Hybrid / WFH Options
J & C Associates Ltd
track the Pipeline for better visibility, Pipeline hygiene Provides daily/weekly and quarterly insights and ad-hoc analysis Maps and creates Sales processes & SLA's Builds SFDC dashboards for sales managers Provides training to sales teams on how to use SFDC, as and when needed In addition, the Analyst more »
Includes changing tonners, fusers, drums Etc.) Be able to assist at short notice with Sev2 tickets anywhere on the network to assist in saving SLA (The numbers will be very low around this 2 a month approx.) Relational Skills * Ability to deliver great customer experience in a very active environment more »
suppliers performance. Support the monitoring of supplier performance, ensuring that suppliers meet contractual obligations using the Supplier Performance Card or specific contractual KPI and SLA and secure commercial compensation for supplier contractual non-compliance. Prepare and assist with external management review meetings with segmented suppliers (Management Business Reviews and Executive more »
Assist with ticket reviews and ensure that tickets are resolved within SLAs and ticket audits completed to ensure all have comments and actions within SLA whilst also ensuring that all communications align with our gold star customer service excellent ethos. Project Support - Participate in project planning sessions & execution of workstreams more »
requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
engineers performing maintenance and breakdown trips. You will also be required to do offsite repairs and make sure revisits are documented within limits of SLA We are seeking candidates with expertise in the following areas: Responsibilities: Carryout Maintenance visits At least 5 years experience engineering and experience in AV Crestron more »
Corsham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
RT Consulting
succeed: End-to-end commercial procurement experience within a Defence or Public Sector environment Knowledge of Governance and Risk Processes Contract Negotiation and Service-LevelAgreement Management Commercial management Stakeholder engagement Our Commercial Consultants will be required to hold minimum of DV Security Clearance due to the sensitive nature of more »
minimising impacts to citizens and stakeholders. Taking a lead role in their identified area to maintaining excellent stakeholder andsupplier relationships, alongside effective performance to SLA Provide leadership, direction, management, and development to the team. To provide expert advice and act as identified area lead to deliver effective business systems to more »
condition and maintain accurate maintenance records. Ensure financial controls and departmental systems and processes are followed. Engineering Manager Key Responsibilities: Evaluate contractor performance against SLA's, conduct regular contractor reviews with detailed records of meetings. Effectively manage resources for the repair and maintenance of site services, buildings and contract machinery. more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
Randstad UK Holding
details into an in-house system, providing and tracking o work on a regular basis understanding of the status of the work and ensure SLA's are met. Liaise with wider team members to ensure the best resolution, consistent with the contract. Liaise with relevant Contract staff and subcontractors in … CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's To support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers. Qualifications and Key Skills: 3 GCSEs at grade more »