1 to 25 of 515 SLA Jobs in the UK

Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic Service Integration and more »

come from a networking background. Excellent understanding of Service Management principles and Service Level metrics. Proven track record of providing excellent customer service to SLA’s and experience of managing key customer relationships within a service management type role. Sound technical knowledge and understanding of IT/Network/Communications more »

either by applying knowledge you have gained or researching fixes. Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met. Proactively check monitoring alerts, diagnose faults, and raise awareness of issues with the customer. Supporting servers, desktops, laptops, applications, mobile phones. Communicate more »

remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA’s Provide a high level of support Manage and resolve tickets efficiently Setting up new users’ accounts and profiles and dealing with password issues Provide more »

the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA’s/KPI’s are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

Teams to deliver a high level of service to our extensive client base, whilst maintaining the order input, process and manufacture whilst adhering to SLA and KPI Targets. Key Deliverable • Act as a main point and own relationships of key customers, to support and to deliver revenue targets. • Identify business more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

promotion from brief to completion. The of Campaign Manager role will involve: Taking detailed briefs in relation to new product launches Providing quotations, managing SLA and budgets Responsible for managing the fulfilment and distribution of products to comapies and influencers Providing outstanding customer service, updating, and dealing with client's more »

of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements. You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of … the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring that SLA’s are met within agreed time frames. This is a great career move for someone that is already in a Lead or managerial role or someone that has more »

calls on a day-to-day basis · Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA’s laid down by the organization. · Adhere to the stipulated SLA’s laid for the email and call function. · Act and adhere to the company policies more »

incidents, queries or complaints via local or other communications channels like phone, email and Internet ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes Work on cases either on-site or remotely via phone, email and Internet Take ownership of incidents assigned to you and manage them through more »

and help mitigating risks by forecasting future performance · Liaise with commercial to ensure that quality performance is measured against the customer’s individual service level agreement · Organize workshops and prioritize business requirements to define the development roadmap · Identify correlations and dependencies in complex data and make recommendations to operations and more »

permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core infrastructure platforms whilst maintaining operational SLA’s across the business. This role is more of a project delivery role as you would be spending most of your time on projects for more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

for regular audits. Ensure the PPM’s are carried out in a high calibre manner and on time, adhering to specific contract KPI/SLA’s. Complete any necessary paperwork timeously and comprehensively and feedback directly into the contract QHSE systems. Management of small projects and extra work. Receiving and more »

including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and accreditations. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

Data Engineer £45,000 DOE Chester ShortList Recruitment are working with a leading client based in Chester who are recruiting for a Data Engineer to join their growing team. The successful candidate will ensure the data warehouse is maintained appropriately more »

are capable of wider sharing and collaboration across all customers. Key Responsibilities: Supporting the Managed Services team in ensuring Logiq meet their contractual Service Level Agreement obligations. Undertaking technical activities, operating, managing, securing, and optimising a cloud-based Microsoft 365 service portfolio, including client-specific, on-premises, & SaaS platforms. Immediate more »

a difference. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, We are a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses more »

travel to team meets every 6 weeks) The Role Take control of customer service queries via live chat, email, and phone and maintain excessive SLA and customer support standards Manage consumer expectations, making sure they're continually updated on our progress. Dig into purchaser records through writing SQL queries to more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

focuses on responsibilities outside of development tasks. Responsibilities Becoming the Technical Service Owner for assigned Applications/Technologies Ensuring support services meet our committed SLA’s & KPI’s are on target Conducting technical training/knowledge transfer when required to internal technical teams Managing the onboarding of new Global Technical more »

leads, ensuring success of delivery ● Helps to ensure that our client consistently delivers, and the customer consistently receives, the contracted service and support, meeting SLA’s for their associated verticals ● Assembles and delivers financial reporting relating to the Managed Services and associated spend within the verticals ● Facilitates the adoption of more »