London, England, United Kingdom Hybrid / WFH Options
Viasat
cascade new software and configuration settings into the live network safely Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis Perform preventive maintenance and maintain H/W availability for all redundancy schemes Actively participate in RDT functionality by implementing Change Requests and more »
ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA’s Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the “extra mile”. OTHER REQUIREMENTS SPECIFIC TO THE JOB more »
What you'll be doing: Overseeing the collation and the timely delivery of data to clients and consultants, ensuring services are delivered within agreed SLA guidelines, and in compliance with relevant regulatory guidelines and industry standards Developing a good standard of Investment Management technical knowledge and an understanding of LGIM more »
end users. Responsible for dealing with development, system integration and interface enquiries, problems and requests received via the Service Desk in accordance with the SLA and for liaising with third parties as required. Act as an escalation point within the Solution Development Team for development, system integration and interface enquiries more »
the role. You must also have demonstrable experience in leading, developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism. Fostering a positive and collaborative work environment, and ensuring the team's performance meets or exceeds expectations Since 1987, Mitie's more »
as part of a wider team across the business. A 'can do' attitude and be able to work within the timescales set through the SLA's. The ability to design and provide solutions to a wide range of complex problems. A passion for the environment and being a force for more »
Coventry, England, United Kingdom Hybrid / WFH Options
WEG Tech
the business. Managing services both on-premises and within cloud technologies.Digital Support Tasks:Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department.Solving technically complex challenges through use of knowledge and working with support teams.Working with third party vendors and suppliers to deliver cohesive more »
Ensure best practice customer initiatives are adopted and applied Provide exceptional customer service to internal and external customers within Group guidelines, regulatory obligations and SLA’s Ensure all confidential information is handled in accordance with Group and partner protocols and procedures Ensure high levels of customer relationship management are maintained more »
analyzes research scope, define project needs• Designs research approach and strategy, define milestones, timelines, and KPI• Documents end-to-end workflow, RACI, SOP, and SLA as required• Dives deep and analyzes data from various sources and iterate the mechanisms as needed• Identifies opportunities to make the workflow more efficient and more »
issues effectively. Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency. Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and more »
production issues effectively.Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency.Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and enhancement.Develop more »
performing a mixture of implementation, maintenance and operational support across the business.You’ll take ownership of new technical developments in your area and meeting SLA’s around day to day support.You will build relationships with other teams and users to understand the requirements and improvements that can be made.Key SkillsYou more »
Engineering teams to define new data sources and integrate them into the CRM systems Provide regular CRM and ROI reporting Set out measurable lead SLA metrics for commercial teams and provide detailed monthly reporting Candidate Requirements 5 years’ experience working in a similar role for a company that has a more »
certifications (e.g. Client ISO50001, ISO550001 certification) • Communicate regularly with the Client team to build and maintain relationships • Manage internal and external ServiceLevel Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded • Promote high level of customer service to ensure and drive best practices • Ensure more »
queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within servicelevelagreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »
strategies to meet and exceed targets. Overseeing the delivery of projects within your area of specialisation, taking a lead role in their success. Ensuring SLA's are met, driving operational excellence. To be a successful Team Leader/Supervisor (Customer Retention) you must have: Proven experience as an effective team more »
our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, resolute Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
of the Athoris Product and associated services.Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.Support a wide customer base in both French and English language (largest market is currently France).Communication of key dates to customers including release schedules more »
to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and ServiceLevel Agreements (SLA’s) to enable good services to be provided to ICT users.The post holder will take a lead role in managing ICT supplier performance and to more »
and firmware issues on various forms of equipmentConfiguring, deploying and support of network equipmentAdhering to strict policies and processes around security and data protectionEnsuring SLA requirements and Customer Satisfaction metrics are on or above targetCreating and maintaining comprehensive and meaningful updates within the ticket handling systemsEnsuring the escalation process is more »
maintenance quality assessment.· Perform RCA(root cause analysis) of critical equipment failures· Troubleshoot and report of facility and data sever-level events within internal SLA· Provide training and guidance to operation team, such as MOP,SOP,EOP· Ensure all EHS procedures are adhered to by vendor and internal staff· Communicate more »
structure complex deals which solve their problems and boost their business, with a focus on long-lasting relationshipsNegotiate contracts to maximise profitDeal originationAchievement of SLA’s and KPI’sMaintain CRM systems accuratelyWork closely with the wider partnership team to ensure overall successForecasting and reportingSkills & Experience:A solid background in Asset more »
structure complex deals which solve their problems and boost their business, with a focus on long-lasting relationshipsNegotiate contracts to maximise profitDeal originationAchievement of SLA’s and KPI’sMaintain CRM systems accuratelyWork closely with the wider partnership team to ensure overall successForecasting and reportingSkills & Experience:A solid background in Asset more »
